The Business
EXL’s Castle High Value and Risk Control divisions are the nation’s leading
residential and commercial insurance survey providers. Castle High Value
provides replacement cost estimating and loss prevention services on high value
homes for personal lines insurance carriers, and is the recognized leader in the
industry. EXL Risk Control evaluates commercial businesses and their operations,
documenting underwriting concerns and making recommendations for risk
improvement.
EXL delivers industry-leading professionalism, quality and turn-around time, and
our innovative solutions help our clients keep ahead of the
competition. https://www.exlservice.com/survey-and-risk-control
[https://www.exlservice.com/survey-and-risk-control]
Why Apply?
Competitive pay and benefits, including paid sick leave
Superb training program
Work from home
Flexible Work Hours
Career advancement opportunities
Excellent culture and team
Pay Details:
Total compensation for this position is targeted at $13-$15 per hour. The target
total compensation consists of a base hourly wage plus performance-based
incentive pay. Incentive Pay is driven by productivity, turn-around time and
quality, and is not sales-based.
EXL is looking for motivated and self-directed individuals with excellent
customer service skills to schedule appraisal appointments with insurance
policyholders and help homeowners submit their own home photos through our
ASSIST self-survey product. All interested candidates are encouraged to submit
their qualifications.
We provide a robust training program that ensures success and rapid integration
with a top-notch team of customer service professionals.
Come join the EXL Survey and Risk Control team!
For more information on benefits and what we offer please visit us at
https://www.exlservice.com/us-careers-and-benefits
[https://www.exlservice.com/us-careers-and-benefits]
Location: This is a remote position based out of your home office, requiring no
travel.
RESPONSIBILITIES
Responsible for contacting Policyholders via phone, SMS and email to explain
the reason for the required insurance appraisal, building policyholder trust
and alleviating any concerns.
Responsible for providing a “concierge” service to Homeowners on our ASSIST
products, aiding them with installing our photo-capture app onto their mobile
phone, and supporting any technical questions they may have.
Responsible for keeping work order statuses up to date in the system.
Responsible for prioritizing work, meeting deadlines and achieving
productivity goals.
Responsible for keeping management posted on any unusual situations,
instructions, etc.
QUALIFICATIONS
Excellent communication and customer service skills, technological
proficiency, and the drive to exceed client expectations
Demonstrates high emotional intelligence through good listening and
problem-solving skills.
Ability to organize and prioritize work, meet deadlines, multi-task and
handle numerous assignments simultaneously
Ability to solve problems/technical difficulties with a variety of variables.
Ability to effectively respond to questions from managers, underwriters,
agents, and policyholders.
Strong analytical skills and resourcefulness.
Excellent written and oral communications.
Ability to manage multiple projects at once and handle time sensitive
urgencies.
The posted base salary range is the hiring base salary range for this role.
Final offers are based on several factors, including: the candidate's skills and
experience, internal pay equity, work location, market conditions for the role,
and the specific scope and responsibilities of the position.