Provides direct leadership, coaching, and operational oversight for Contract Maintenance associates responsible for the administration and lifecycle management of Assurant automotive service contracts and related products. Ensures contractual accuracy, regulatory compliance, financial integrity, service performance, and quality outcomes through effective workforce leadership, escalation management, operational controls, and continuous improvement initiatives.
This role serves as a key operational leader by developing talent, monitoring performance, resolving complex and non-standard contract scenarios, mitigating operational risk, and partnering cross-functionally to maintain service excellence and support business objectives.
What will be my duties and responsibilities in this job?
Lead performance management through coaching, goal setting, development planning, and employee recognition.
Assess talent, identify skill gaps, and develop succession plans to strengthen organizational readiness.
Monitor engagement and performance trends, implement action plans, and measure outcomes.
Address performance issues through timely, consistent, and effective coaching conversations.
Delegate work strategically to develop team capabilities and reduce key-person dependencies.
Oversee contract administration to ensure compliance with contract terms, underwriting guidelines, regulations, and client requirements.
Serve as the primary escalation point for complex, sensitive, or high-risk contract and customer issues.
Ensure operational decisions balance customer, client, compliance, and financial considerations while maintaining documentation standards.
Build strong cross-functional partnerships to resolve operational issues, mitigate risks, and improve performance.
Drive continuous improvement by analyzing trends and metrics, identifying inefficiencies, supporting business initiatives, and promoting standardized, compliant processes.
What are the requirements needed for this position?
High School Diploma or equivalent required
Three or more years of experience in a high-volume: Operations environment, contract administration environment, customer support environment, insurance environment, financial services environment, and/or back-office processing environment
Prior experience in: Leadership roles, supervisory roles, team lead positions, coaching and people development
Demonstrated ability to: Manage employee performance, prioritize workloads effectively, resolve escalations, and drive operational results
Strong knowledge of: Contract administration processes, compliance requirements, and operational controls
What other skills/experience would be helpful to have?
Automotive service contract experience preferred
Experience in financial services or insurance operations preferred
Workforce management experience
Quality assurance experience
Audit support experience
Training and development experience
Compliance experience
Proven track record leading process improvement initiatives
Proven track record driving operational transformation initiatives
Experience using operational reporting and performance metrics to: Drive team and business performance, improve operational efficiency, and achieve business results and organizational goals
What are the working conditions and physical requirements of this job?
General office demands
#LI-Remote
Pay Range:
$64,900.00 - $108,200.00Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
High school diploma required, 3+ years in operations, contract administration, customer support, insurance, financial services, or back-office processing, plus supervisory, coaching, escalation, and performance-management experience.
Key Responsibilities
- coaching employees
- administering contracts
- resolving escalations
Job Details
- Category: Business Operations
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 64,900 – 108,200 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
- Retirement plan
About Assurant
A global business services company supporting, protecting, and connecting major consumer purchases. — Industry: Finance