Join our Trust & Safety team to help keep online platforms secure and compliant. As a Content Moderator, you will review user-generated content—including images, videos, text, and livestreams—against platform policies, identifying and acting on violations with speed and accuracy.
Location: Ranchi, Jharkhand
Employment type: Full-Time
Level: Moderator / Senior Moderator
Experience: 1–3 years
• *Responsibilities**
– Review user-generated content (images, video clips, text posts, and comments) against client platform policies.
– Categorize content accurately: approve, remove, escalate, or send for secondary review.
– Meet daily productivity targets while maintaining accuracy above the required SLA level.
– Identify and escalate urgent content (self-harm, CSAM, terrorism, illegal activity) within the defined SLA (typically within 2 hours).
– Record all moderation decisions correctly in the moderation tool for audit and reporting.
– Attend weekly calibration sessions to stay aligned on policy interpretation.
– Provide QA input on edge cases and policy gray areas.
– Maintain confidentiality for all platform content and user data reviewed.
• *Requirements**
– 1–3 years of experience in content moderation, trust & safety, or online policy enforcement.
– Strong reading comprehension and attention to detail.
– Ability to make consistent, policy-based decisions quickly under high-volume pressure.
– Emotional resilience, as the role may involve graphic or disturbing content (structured well-being support is provided).
– Basic proficiency in English; additional regional language skills are valued.
– A graduate degree preferred; 10+2 with relevant experience considered.
• *Nice to Have**
– Experience moderating video, livestream, or social media content specifically.
– Familiarity with content moderation tools (e.g., Jira-based queues, Brainware, or similar).
– Knowledge of CSAM reporting requirements and platform policy frameworks.
• *About Ayuda Solutions**
Ayuda Solutions is a technology-enabled BPO and intelligent operations company headquartered in Ranchi, India. With 13+ years of service excellence, we support enterprises across 11 industries—from BFSI and healthcare to hi-tech and e-commerce—combining AI automation with expert human operations.
With 800+ professionals, ISO 27001 certification, and a 4.4-star Glassdoor rating, we build careers—not just jobs. 68% of our managers started as team members and grew with us.
• *Ready to Apply?**
Send your CV and a brief note explaining why you’re a good fit. We respond to every application within 3 business days.
• *Role Details**
– Department: Operations
– Location: Ranchi
– Type: Full-Time
– Level: Moderator / Senior Moderator
– Experience: 1–3 years
• *What We Offer**
– Structured well-being support program and access to confidential counseling
– Night shift differential pay
– Health insurance for you and your family
– Performance-based incentives
– Clear progression to Senior Moderator, QA Analyst, and Policy Specialist roles