Job Description:
• Own the operational model for translation and localization, including external partner management
• Define how localization requests are submitted, prioritized and tracked
• Manage translation and localization vendors, including quality calibration and turnaround expectations
• Establish SLAs and performance standards with external partners
• Ensure translated content maintains clinical accuracy, voice consistency, cultural appropriateness and clinical alignment
• Coordinate internal clinical or compliance review when needed
• Own how content is adapted for industries and portfolio segments across engagement and product content
• Define segment adaptation versus true custom work
• Build reusable industry-ready bundles and persona-aligned messaging frameworks
• Map persona archetypes to industries and segment priorities
• Translate persona needs into actionable guidance for creators
• Review segment drafts for persona fidelity and strategic alignment
• Govern localized and segmented assets through source-of-truth versions, derivatives, naming conventions and version control
• Maintain visibility into assets by language, industry and persona pattern
• Surface timeline risks and align vendor capacity with campaign and product release calendars
• Collaborate with engagement strategy, product content, creators, operations, clinical reviewers and external localization vendors
Requirements:
• 5+ years of experience in localization, content operations or content strategy, preferably in a B2B2C or healthcare environment
• Experience managing translation or localization vendors, including SLAs and quality calibration
• Strong understanding of building reusable, governed content systems across languages, industries and personas
• Ability to distinguish scalable segment adaptation from one-off custom work and build frameworks that protect scale
• Excellent cross-functional collaboration skills across engagement strategy, product content, operations and clinical review
• Strong written and verbal communication skills
• Experience with content or project management tools such as ClickUp, Frontify or Sanity is a plus
Benefits:
• 100% company-paid single tier medical coverage insurance
• PTO
• 401(k) with match
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Robust benefits package