Content Approval Coordinator
Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do we want to work with some great and prolific creators, but we also want to work with creative, passionate, positive, and forward-thinking individuals. Maybe this is you? If so, then below you will find an opportunity to join Symphonic. As a company, we want to have an environment that is inclusive, diverse, and accepting so that everyone, regardless of their background, race, or sexual orientation, has a chance to do great things in the industries of music, tech, and marketing. The Content Approval Coordinator will work remotely with our growing team in Chile.
In a Nutshell //
A Coordinator, Content Approval for Symphonic Distribution is a liaison between the client and our organization. The role consists of loading, reviewing, and approving content submitted by clients, assisting clients with content-specific issues/errors, technical support, and other queries specifically pertaining to their content.
What you will do //
- Assists in content-related aspects of client relations alongside Client Relations Coordinators, including managing difficult customer situations, responding promptly, soliciting feedback to improve service, responding to service requests, and consistently meeting commitments.
- Ensure full understanding of Style Guides for iTunes / Apple Music and Spotify are reviewed for Content Best Practices.
- Educate clients on the iTunes style guide and its contents. When applicable, assist and work with the Customer Support Coordinators to additionally educate.
- Resolve content-specific issues, Help Desk and/or email, and occasionally assist in meetings with clients.
- Load and approve content submitted by clients for distribution to digital service providers around the world. Content may consist of back catalog, new releases, ringtones, or other and may apply for new clients, legacy clients, and/or through content gathering initiatives.
- Educate clients on how to use our content management system when issues and/or errors arise. The coordinator may communicate with Client Relations Coordinator(s) as well as communicate via Help Desk to archive the requests.
- Perform manual iTunes / Apple Music uploads as needed.
- Includes manual processing of Ringtones and/or additional manual pushes, such as Check Audio and Check Metadata, to ensure they meet quality standards.
- Perform manual checking and submission of album covers, proper genres, etc.
- Suggest solutions directly to a client when a product malfunctions, working with the Client Relations coordinator(s).
- Assist with queues within the Help Desk as needed.
- Recommend new article topics to the Customer Support Coordinators.
- Review, prevent, and resolve tickets in iTunes / Apple Music. Review the monthly FTS report for cooperation with clients and colleagues.
- Report any findings from Digital Service Providers to the Manager, Content Operations. (Errors, changes at the partner level, monitoring of uploads, etc
- Develop innovative approaches and ideas and present them in a manner that gets the attention of others. Suggest solutions when a product malfunctions or when a business process could be improved.
- Work towards resolving issues marked as “On Hold” in the Content Queue of the SymphonicMS. Approve Update/Takedown requests and miscellaneous items that pertain to the content experience.
What you need to have //
- 3 year of experience in a customer service capacity
- High School Diploma or GED
- Working knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Word, and PowerPoint.
What will set you apart //
- 1 year of experience in the music industry
- Experience resolving system issues or investigating customer service inquiries
Additional Insights
- This position will report to the Content Team Manager
- 6-month contract with benefits
- 40 hours per week / Tuesday to Saturday
Symphonic Distribution enables content creators to fully maximize their music’s revenue and grow their global audience. The company focuses on working with: record labels, artists, managers, producers, social media influencers, and even distributors, just like u,s to get their messages seen and heard. While our core business is to distribute music digitally and physically for the many talented creators that we have the honor of working with, we focus on a number of services, such as: Physical Distribution, User Generated Content Monetization on YouTube, Tik Tok, Triller, Instagram, Release Promotion such as Playlist pitching, marketing diagnostics, strategy and a number of other very important services to ensure that creators are maximizing and collecting on as many royalties as possible. Symphonic also showcases one of the largest partnership networks available, partnering with Spotify, Apple Music, Pandora, Amazon, and many other services where music can be consumed on. Check out more about us on our website at www.symdistro.com
3 years customer service experience; high school diploma or GED; working knowledge of FTP programs, audio editing software, Microsoft Excel, Word, and PowerPoint; 40 hours/week Tuesday to Saturday.
Key Responsibilities
- reviewing content
- approving submissions
- supporting clients
Skills & Tools
FTP, audio editing software, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time, Contract
- Workplace: Remote — Santiago, Santiago Metropolitan Region, Chile
- Salary: CLP 18,000,000 – 18,000,000 / year
- Languages: English
About Symphonic Distribution
An independent music distribution and marketing company that helps creators maximize revenue and grow their global audience. — Industry: Media and Communications