JOB CATEGORY: CALL CENTER / ADMINISTRATION
POSITION SUMMARY: This position serves as a liaison between PMS and our current and potential health center customers. Performs a variety of duties including patient appointments. Under the direction of the Contact Center Manager, effectively solves customer issues, complaints and inquiries; keeps customer satisfaction at the core of every decision and behavior.
Qualifications
REQUIREMENTS
EDUCATION AND/OR EXPERIENCE:
- Must have a minimum of 90 days experience as a PMS Contact Center Agent I.
- High school diploma or general education degree (GED) required.
- One year customer service or call/contact center experience.
- Computer experience required; ability to work with Windows-based programs strongly preferred.
- Experience in medical billing preferred.
- Bilingual Spanish / English or Navajo / English preferred.
EOE/AA/M/F/SO/Vet/Disability
Requires 90 days as a PMS Contact Center Agent I, high school diploma or GED, and one year of customer service or contact center experience. Computer experience required; bilingual Spanish/English or Navajo/English preferred.
Key Responsibilities
- solving customer issues
- handling inquiries
- scheduling appointments
Skills & Tools
Windows
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Albuquerque, New Mexico, United States
- Languages: English, Spanish, Navajo
Benefits
- Generous paid time off
About Corp Presbyterian Medical Services LE
A healthcare organization providing health center services and patient support. — Industry: Healthcare