Overview
This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its members and patients by creating a positive consumer experience to include empathy, integrity, and agility.
Qualifications
Pay Range
USD $17.49 - USD $21.80 /Hr.
About Us
VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.
This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and appropriate services. Provides timely and effective customer service to prospective, external consumers and internal staff in accordance with departmental and VNS Health standards. Displays VNS Health's care and commitment to its members and patients by creating a positive consumer experience to include empathy, integrity, and agility.
What We Provide
Referral bonus opportunities
Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched 401k retirement saving program
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement and CEU credits
What You Will Do
Supports a designated line of business, initiating proficiency in a specific area of expertise within VNS Health.
Receives and addresses consumer inquiries, resolving non-clinical issues and complaints across VNS Health, while fostering effective relationships with customers, physicians, hospitals, and internal contacts for prompt issue resolution.
Demonstrates empathy, active listening, and clear communication with consumers to ensure their needs are understood and addressed, fostering a positive consumer experience.
Establishes customer-focused relationships to ensure efficient issue resolution, staying updated on organizational changes through ongoing training and educational resources.
Operates within contact center standards and metrics, fostering a collaborative culture by sharing best practices and identifying improvement opportunities to enhance the consumer experience.
Qualifications
Education:
High School Diploma or equivalent required
Bachelor's Degree in Communications, English, Public Relations or related field, or the equivalent preferred
Work Experience:
Minimum of one year of customer service experience preferably in a health care setting required
Excellent oral/verbal communication and customer service skills required
PC skills including Microsoft Office
Bilingual skills may be required as determined by operational needs
Pay Range
USD $17.49 - USD $21.80 /Hr.
About Us
VNS Health has been committed to meeting the needs of New Yorkers for over 130 years. We’re one of the largest nonprofit home- and community-based health care organizations in the country, and today, more than 11,500 team members work together to make a difference in the lives of more than 99,000 patients and members on any given day.
High school diploma required; one year of customer service experience required, preferably in healthcare. Requires strong verbal communication, customer service, Microsoft Office skills, and bilingual ability as operationally needed.
Key Responsibilities
- resolving inquiries
- addressing complaints
- fostering relationships
Skills & Tools
Microsoft Office, chat, email, web
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — New York, New York, United States
- Salary: USD 36,379 – 54,433 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Tuition reimbursement
About VNS Health
A healthcare organization providing services to patients, members, and healthcare partners. — Industry: Healthcare