💼 Ready to Make a Difference from the First Call?
📞 Be the Friendly Voice Customers Can Count On!
Join Us as Contact Center Agent I – Remote Role | US
What’s in it for you?
🔹 Stay Connected: Answer incoming calls and assist customers with claim-related
inquiries.
🔹 Own the Details: Accurately document information and maintain records across
multiple systems.
🔹 Be Essential: Deliver exceptional customer service that helps keep the claims
process moving smoothly.
At Crawford, every claim represents a person and a community we help rebuild. As
a Contact Center Agent I, your communication skills, customer-focused mindset,
and computer proficiency will help create a positive experience for every
caller. No experience? No problem—entry-level candidates are welcome!
This is your chance to be part of the One Crawford family—where your work makes
a real impact.
✨ Ready to launch your customer service career? Apply today and help us restore
lives!
RESPONSIBILITIES
Receives and enters initial Notice of Loss information. Analyzes information
and proofreads system entry for accuracy.
Creates claim files by entering initial loss report information into claim
intake application.
Consistently maintains a high level of customer satisfaction by demonstrating
a helpful, considerate attitude, and a pro-active customer service approach.
Responds to routine inquiries and directs other inquiries to appropriate
resources.
Educates claimants/callers on client requirements and benefit plans
documenting all required details of the call in a concise professional
manner.
Acts as primary liaison with callers; follows client specifications in
assisting with questions and solving problems related to the claims
application.
Educates and informs the customer across multiple communication channels
about documentation required to process a claim, required time frames,
payment information, and claim status.
Educates claimants/callers on client requirements and benefit plans
documenting all required details of the call in a concise professional
manner.
Recommends new and/or improved procedures to enhance the customer
experiences.
Maintains a favorable and positive working relationship with internal and
external customers.
Directs customer calls to the appropriate contact at multiple locations or
escalates to specialist as needed.
Attains 90% rating or higher for Report Quality and Customer Service.
Actively takes inbound calls for one or two lines of business.
QUALIFICATIONS
Education equivalent to graduation from high school and supplemental
experience with the MS Office Suite including Excel & Word.
Customer service experience or equivalent combination of education &
experience including inbound call center experience preferred.
Ability to work in a team environment and/or independently.
Ability to support multiple clients across various channels and utilizing
multiple systems simultaneously in a fast paced environment.
Good interpersonal skills.
PC literate, including Microsoft Office products.
Must be a competent typist.
Strong customer service skills.
#LI-EC1
#LI-Remote
#LI-UnitedStates
Why Crawford?
Because a claim is more than a number - it’s a person, a child, a friend. It’s
anyone who looks to Crawford on their worst days. And by helping to restore
their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to
innovate. Our industry-leading team pioneers new solutions for the industries
and customers we serve. We’re looking for the next generation of leaders to take
this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting
the global fabric of the audience we serve. Though our reach is vast, we proudly
operate as One Crawford: united in purpose, vision and values. Learn more at
www.crawco.com [https://www.crawco.com/].
When you accept a job with Crawford, you become a part of the One Crawford
family. And as part of the One Crawford family, we offer a comprehensive Total
Rewards package to our employees to assist with their financial,
health/wellness, continuing education/training and other needs:
Competitive base pay
> - The Pay Range/Salary represents the anticipated low and high pay that may be
> offered for this position. To determine the actual offer, Crawford considers a
> wide range of factors including the candidate’s previous experience and
> education, market rates, minimum pay requirements for the applicable
> jurisdiction, business segment, supply/demand, and scheduled hours.
Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
We offer a well-rounded benefits package that encourages wellness and helps
our employees to be an educated healthcare consumer. The core benefits
offered include:
> - Medical, Dental and Vision Plans
> - Prescription Drugs
> - HSA, HRA, and FSA Accounts
> - Paid Holidays, Vacation and Sick Leave
> - 401(k) Retirement Plan
> - Tuition Assistance
> - Paid Parental Leave
> - Supplemental Health Benefits
> Other Benefits currently available at no cost include:
> - Enhanced Mental Health Support
> - Virtual Physical Therapy
> - Caregiving Services
> - Life Assistance Program
> The above information highlights some of the benefits currently available to
> eligible full-time employees.
Training programs that promote continuous learning and career progression
while enhancing job performance.
Sustainability programs that give back to the communities in which we live
and work.
A culture of respect, collaboration, entrepreneurial spirit and inclusion.
Crawford & Company participates in E-Verify and is an Equal Opportunity
Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance
from search firms for this employment opportunity. All resumes submitted by
search firms to any employee at Crawford via-email, the Internet or in any form
and/or method without a valid written Statement of Work in place for this
position from Crawford HR/Recruitment will be deemed the sole property of
Crawford. No fee will be paid in the event the candidate is hired by Crawford as
a result of the referral or through other means.