JOB CATEGORY: CALL CENTER / CONTACT CENTER / ADMINISTRATION
A remote schedule is possible after 90 days of training and probation.
POSITION SUMMARY: We are seeking a dedicated and compassionate Contact Center
Agent to join our team. The Contact Center Agent will serve as the first point
of contact for patients over the phone, ensuring a positive experience by
providing exceptional customer service and support. The primary responsibilities
include greeting patients, scheduling appointments according to established
protocols, and will be responsible for sending messages to medical staff for
inquires for medication refills and ensuring timely and accurate escalation to
the appropriate department when necessary.
The successful candidate will have strong communication skills, attention to
detail, and the ability to multitask in a fast-paced environment.
This position requires a proactive approach to problem-solving, a commitment to
delivering high-quality service, and the flexibility to perform other
administrative support duties as assigned. If you are passionate about helping
others and thrive in a dynamic healthcare environment, we encourage you to apply
for this rewarding opportunity.
QUALIFICATIONS
REQUIREMENTS
EDUCATION AND/OR EXPERIENCE:
High school diploma or general education degree (GED) required.
Minimum six months Receptionist, Front Desk, Call Center, or Contact Center
experience required.
Computer experience required; ability to work with Windows-based programs
strongly preferred.
Bilingual Spanish / English or Navajo / English preferred.
ABOUT PMS
Founded in 1969, PMS is a non-profit organization with over 1,300 employees
providing services at 100+ locations in New Mexico.
Our diverse services include primary care, dental, behavioral health, early
childhood education, supportive living, and senior programs.
We concentrate our resources on meeting the needs of underserved areas of New
Mexico.
We operate the largest network of federally qualified health centers in the
state.
PMS is not affiliated with Presbyterian Healthcare Services, Presbyterian
Hospitals or Presbyterian Health Plan.
WHY PMS?
Mission-driven organization
Competitive salaries
Nine paid holidays and generous PTO
Medical, dental & vision insurance
Free Life & LTD coverage
Free discretionary pension plan contribution
Employee recognition and engagement activities
Robust training program
Tuition Reimbursement
EOE/AA/M/F/SO/Vet/Disability