Company Description:
Working at The Adaptavist Group
The Adaptavist Group is a global family of companies with a common goal. We combine the best of teamwork, technology, and processes, helping all kinds of businesses be better today and tomorrow.
We are experts at delivering enterprise software, tailored solutions, and quality services across some of the world’s most trusted technology ecosystems, including Atlassian, AWS, Slack, GitLab, monday.com and Aha!
We make change happen. From anywhere.
What we offer you
We offer a very generous holiday (PTO) allowance, trusting you to take vacation time that suits your personal life, alongside flexible working hours that empower you to work when it best fits you and your team. We provide MacBooks to all employees and additional support for fully remote workers to set up their home offices.
Our exceptional Time Away Policy includes 26 weeks of fully paid leave for birthing parents, 13 weeks for non-birthing parents, and extended leave for adoption, IVF, surrogacy, elective egg freezing, and women's health needs such as menopause, menstruation, endometriosis, and PCOS.
Our trusting, flexible, remote-first way of working means that work can fit around your life, rather than your life fitting around work.
Read our full list of benefits
The Consulting Solutions Engineer is a key member of the pre-sales organisation, responsible for driving technical engagement and supporting revenue growth by positioning integrated solutions across DevOps, Service Management, and Work Management. This role partners closely with Account Executives and Field CTO Practices to understand customer challenges and design solutions that improve software delivery, service operations, and team collaboration.
Acting as the technical lead (Solution Owner) during pre-sales engagements, the role focuses on discovery, solution design, and validation across a broad range of use cases from CI/CD and cloud automation to IT service management and enterprise workflow optimisation. The successful candidate will lead workshops, deliver tailored demonstrations, and develop proof of concepts that clearly align technical capabilities with business outcomes.
This role is critical in influencing technical and business decision-making, accelerating deal progression, and increasing win rates by presenting cohesive, scalable solutions that connect development, operations, and business teams.
What you'll be doing
Pre-Sales Technical Support
Partner with Account Executives to support all technical aspects of the sales cycle
Lead discovery sessions to understand customer needs across DevOps, Service Management and Work Management domains
Deliver tailored demonstrations spanning CI/CD, ITSM/ESM workflows, and work management use cases
Own the creation of solution scoping documents and pricing inputs that allow for quotes and SOWs to be generated that accurately reflect customer requirements and proposed solutions
Own and deliver proof of concepts (POCs) to validate proposed solutions
Respond to RFPs/RFIs with high-quality, solution-oriented technical input
Solution Design & Architecture
DevOps : Design end-to-end DevOps solutions including CI/CD pipelines, infrastructure as code, and cloud-native architectures
Service Mgmt : Design end-to-end service management solutions across ITSM, ESM, and workflow automation
Work Mgmt : Design scalable work management solutions that support team collaboration and operational efficiency
Translate business and technical requirements into scalable, secure, and user-centric architectures
Define workflows, data models, integration patterns, and automation strategies
Produce architecture diagrams and technical documentation
Customer Consulting & Advisory
Act as a trusted advisor across software delivery, service operations, and team collaboration
Guide customers in adopting best practices in DevOps, Service Management and Work Management
Advise on operating models, governance, and transformation and optimisation strategies
Help organisations improve efficiency, visibility, and cross-team alignment
Domain Management Expertise
Demonstrate expertise across DevOps (CI/CD, cloud, containers), Service Management (ITSM/ESM), and Work Management (project/workflow tools)
Map customer processes to platform capabilities and recommend improvements
DevOps : Support customers in understanding deployment models, integration patterns, and operational considerations
Work Mgmt : Support discussions around reporting, dashboards, resource planning, and workflow optimisation
Service Mgmt : Support discussions around service design, SLA management, reporting, and continuous improvement
Stay current with emerging tools, frameworks, and industry trends
Collaboration & Feedback
Collaborate with Field CTO Practices and marketing teams to relay customer feedback and influence roadmap decisions
Work closely with Sales and Delivery teams to ensure smooth transition from pre-sales to implementation
Contribute to internal knowledge sharing, demo environments and reusable solution assets
Establish and build networks within our core vendor partnerships
What we're looking for
This is very much a wish list - outside of the language requirement for Italian, please don't hesitate to apply if you have some but not all of the below experience:
Fluent Italian skills, written and verbal
Experience in Solutions Engineering or a Consulting roles
Strong experience in pre-sales or customer-facing technical roles
DevOps
Hands-on experience with CI/CD tools (e.g., GitLab, Harness, GitHub Actions, Jenkins, Bitbucket, TeamCity)
Experience with cloud platforms (AWS, Azure, or GCP)
Experience with secrets management platforms (Vault, AWS Secrets, Azure Secrets)
Strong understanding of containerisation and orchestration (Docker, Kubernetes, EKS, OpenShift)
Knowledge of DevOps frameworks (e.g., Space, DORA, CALMS, Teams Topologies)
Experience with Infrastructure as Code (Terraform, CloudFormation)
Proficiency in scripting/programming (e.g., Python, Bash, or Go)
Service Mgmt
Hands-on experience with service management platforms (e.g., Jira Service Management, ServiceNow, or similar)
Solid understanding of IT Service Management (ITSM) processes (incident, problem, change, request)
Knowledge of service management frameworks (e.g., ITIL)
Work Mgmt
Hands-on experience with work/project management platforms (e.g., Jira, Asana, Monday.com, or similar)
Strong understanding of workflow design, task management, and team collaboration tools
Strong communication, presentation, and stakeholder management skills
Ability to translate complex technical concepts into clear business value
Experience running workshops, demos, and dis
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At ScriptRunner, part of TAG, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply, even if you don’t have everything that's listed just yet.
Drop us your application, we’d love to hear from you!
What to expect
We have published some support on Interviewing with us to try to alleviate any pre-interview anxieties, here you’ll find information to help you prepare and ace an interview at TAG.
You can read them here
Life at The Adaptavist Group
From our family-friendly policies to our flexible work environment we offer a range of benefits and policies in order to support staff from all different backgrounds. If you have any questions, please do ask us.
We look forward to your application!
Equal opportunities for everyone
At The Adaptavist Group, we are committed to promoting a diverse and inclusive community and believe this positively impacts both the creation of our innovative products and our delivery of bespoke solutions to our global customers and our own unique culture. We encourage all qualified applicants, regardless of age, disability, race, sexual orientation, religion or belief, sex, gender identity, pregnancy and maternity, marriage, and civil partnership status.
Recruitment fraud notice
We are aware of recruitment scams where individuals or organisations may falsely claim to represent us. We take this seriously and are committed to protecting candidates throughout our hiring process.
We will never ask for any form of payment, fees, or financial commitment at any stage of recruitment, including applications, interviews, onboarding, or equipment provision.
Most of our recruitment communications are sent from our system, SmartRecruiters, and may come from addresses such as @smartrecruiters.com. All our emails are signed off by The Talent Team @ The Adaptavist Group.
If you are ever unsure about the authenticity of a message or job offer, please verify it via our official careers channels before responding.
Fluent Italian required; experience in solutions engineering or consulting, pre-sales, DevOps, service management, and work management; hands-on with CI/CD tools, cloud platforms, and scripting.
Key Responsibilities
- driving technical engagement
- designing solutions
- delivering demonstrations
Skills & Tools
GitLab, Harness, GitHub Actions, Jenkins, Bitbucket, TeamCity, AWS, Azure, GCP, Vault, Docker, Kubernetes, EKS, OpenShift, Terraform, CloudFormation, Python, Bash, Go, Jira Service Management, ServiceNow, Jira, Asana, Monday.com, MacBook
Job Details
- Category: Engineering
- Seniority: Mid Level
- Commitment: Full Time, Contract
- Workplace: Remote — Italy
- Languages: English, Italian
Benefits
- Generous paid time off
- Generous parental leave
About The Adaptavist Group
A global family of companies delivering enterprise software, tailored solutions, and quality services across trusted technology ecosystems. — Industry: Information Technology