Job Description:
• Provide direct consulting entailing information and referral services to JAN customers including individuals with disabilities, rehabilitation professionals, and others.
• Respond to telephone and e-mail inquiries from rehabilitation professionals, individuals with disabilities or functional limitations, and their family members.
• Process incoming accommodation inquiries for rehabilitation professionals, individuals with a disability or functional limitations and their family members especially those pertaining to the prescribed specialty area.
• Solicit information from caller to assess functional limitations of the potential worker or student with a disability, the work site, the work environment, and the job task specifications.
• Determine areas of caller concern regarding implementation of the Americans with Disabilities Act (ADA) or other relevant legislation and provide required information.
• Creatively determines strategies to solve customer’s challenges.
• Provide information regarding job accommodations and technical assistance on requesting accommodation.
• Conduct research to fulfill JAN customer demands.
• Maintain technical expertise through personal research.
• Assist in the development and maintenance of the resource and referral databases.
Requirements:
• Masters Degree in Rehabilitation Counseling, Social Work, Industrial and Labor Relations, Human Resources, Special Education, Business Administration or a related field is required.
• A minimum of one (1) year of experience in each of the following: Experience working with individuals with disabilities in prescribed specialty area (motor, sensory or cognitive disabilities and limitations).
• Experience in providing information concerning the Americans with Disabilities Act and related legislation as to how it relates to employment.
• Experience in communicating with individuals of all education levels both over the telephone and in writing.
• Experience with various assistive technologies for people with disabilities in prescribed specialty area.
• Experience in use of various database systems, e-mail and internet searching.
Benefits:
• 37.5-hour work week
• 13 paid holidays
• 24 annual leave (vacation) days per year or more based on years of service
• 18 sick days per year
• a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match
• eligibility to continue health insurance and other retiree perks
• wellness programs