Premier Executive Consultant (EVIP) - Remote
Primary function:
The Executive Support Consultant serves as the Single Point of Contact, owner and navigator of the relocation process for senior level/ Executive VIP customers. Responsibilities include, but are not limited to: providing 24/7 availability; administering relocation policy/program including full scope of outsourced domestic and/or international services; maintain a reduced caseload, while ensuring client needs are met in a timely efficient manner through delivery of excellent service. Preference is for both domestic and international experience, but either will be considered.
Major duties and responsibilities:
Provide single point of coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement.
Perform exemplary, high-touch service through:
timely, proactive communication and caseload management;
reduction of touch points between customer and suppliers;
coordination between suppliers to avoid duplication of customer document submission;
24/7 accessibility;
Assistance with completing customer’s needs assessment and required documentation;
Hands on review, interpretation, and communication of supplier reports (i.e. bma’s, appraisals, inspections, household goods surveys, etc) as applicable to each move
Demonstrate knowledge of CARTUS products and services in all interactions with client and customer
Coordinate/Facilitate CARTUS’s products and services to assigned customers according to prescribed CARTUS’s standards
Conduct weekly updates with suppliers and support groups servicing assigned caseload
Recognize and identify cross-selling opportunities based on transferees needs to generate new sources of revenue
Ensure data integrity in all CARTUS systems.
- Maintain and enhance relationships with CARTUS’s internal departments and external suppliers/partners in regards to meeting and exceeding client needs
- Track policy exceptions in Atlas and communicate requests and trending as may occur to the Account Executive
- Provide data input for client customized reports
Participate in special projects as needed, including client presentations, client/supplier training
Critical dimensions/selection criteria:
- Demonstrated ability to meet/exceed company service goals
- Clear and concise written and verbal communication skills
- Strategic thinker -strong judgment and decision making skills
- Interpersonal/Influencing skills
- Detail oriented; ability to multitask
- Innovative and resourceful
- Flexibility – this is a 24/7 role – further details will be discussed in interview
- Manage stress and pressure
- Ability to plan and organize
Qualifications/selection criteria:
- Minimum 3 years in relocation/mobility and Domestic Homesale experience required
- Bachelor degree preferred
- Demonstrated technical skills including Atlas, Hex, Cartus Online, EXCEL, WORD, and other systems and applications as may be required
- High level of accuracy and process orientation required
- Demonstrated ability to problem solve and manage multiple priorities required
- Strong communication, interpersonal and influencing skills required
- Proven excellent service history required
- Demonstrated leadership skills required
- This role is working with executives – experience working with high level executives preferred.
Company
Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report.
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World's Best Employers
- Newsweek World's Most Trustworthy Companies
- Ethisphere World's Most Ethical Companies
Requires 3+ years in relocation or mobility and domestic homesale experience, strong communication and influencing skills, problem-solving ability, technical proficiency, and high accuracy. A bachelor's degree is preferred.
Key Responsibilities
- coordinating relocations
- managing caseloads
- tracking exceptions
Skills & Tools
Atlas, Hex, Cartus Online, Microsoft Excel, Microsoft Word
Job Details
- Category: Business Operations
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 72,529 – 85,321 / year
- Languages: English
About Anywhere Real Estate Inc.
A real estate services company providing brokerage, franchise, relocation, title, and settlement solutions through recognized real estate brands. — Industry: Realty and Real Estate