Position Summary
The Survey Quality Assurance Specialist is responsible for ensuring the quality, accuracy, functionality, and compliance of market research surveys before and during fielding. This role performs systematic testing of survey instruments, validates survey logic and respondent experience, identifies defects, and works closely with project managers, survey programmers, panel operations, and client teams to ensure surveys meet quality standards and project timelines. This role is part of a larger overall team focused on delivering quality data collection by leveraging a global team effectively.
Key Responsibilities
Survey Testing & Validation
- Review survey specifications and project requirements.
- Conduct comprehensive testing of programmed surveys before launch.
- Validate survey logic, routing, skip patterns, quotas, randomization, and termination criteria.
- Verify survey functionality across supported devices and browsers.
- Test multilingual surveys for consistency and accuracy.
- Partner with fieldwork teams to load and update key survey attributes during fielding
Quality Assurance
- Identify, document, prioritize, and track defects through resolution.
- Ensure survey content aligns with client specifications and approved materials.
- Validate survey calculations, piping, branching, and data capture.
- Confirm quality standards are met prior to survey release.
Fieldwork Monitoring
- Monitor surveys during fielding for quality-related issues.
- Investigate respondent complaints and data quality concerns.
- Escalate critical issues impacting survey performance or respondent experience.
- Coordinate corrective actions with programming and operations teams.
Data Quality Support
- Review survey data for inconsistencies and anomalies.
- Recommend quality controls to improve survey data integrity.
- Collaborate with programming, research and fieldwork teams to improve survey performance on multi-wave projects.
Continuous Improvement
- Explore and develop AI based QA tools to daily workflow
- Participate in root cause analysis
- Support automation initiatives to improve testing efficiency.
Qualifications
Education
- Bachelor's degree in business, Marketing Research, Statistics, Information Systems, Psychology, or a related field preferred.
Experience
- Experience in survey programming, market research operations, quality assurance, or related fields.
- Experience with online survey platforms and survey testing methodologies preferred.
- Familiarity with market research processes and respondent management.
Technical Skills
- Experience with Confirmit or Decipher survey platforms
- Ability to review and interpret survey specifications and requirements.
- Knowledge of data validation and quality control techniques.
- Proficiency with Microsoft Office suite of products.
- Experience with SQL Server, Cursor a plus
- Advanced level of english
Soft Skills
- Excellent attention to detail.
- Strong analytical and problem-solving abilities.
- Effective written and verbal communication skills.
- Ability to manage multiple projects and deadlines.
- Strong organizational and documentation skills.
Work Hours
- US hours (any timezone with flexibility)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Bachelor's degree preferred; experience in survey programming, market research operations, or quality assurance; Confirmit or Decipher experience; Microsoft Office proficiency; advanced English; SQL Server preferred.
Key Responsibilities
- testing surveys
- tracking defects
- monitoring fieldwork
Skills & Tools
Confirmit, Decipher, Microsoft Office, SQL Server, Cursor, AI
Job Details
- Category: Quality Assurance
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Santiago, Santiago Metropolitan Region, Chile
- Languages: English
About IQVIA
A global provider of clinical research services, commercial insights, and healthcare intelligence for life sciences and healthcare organizations. — Industry: Healthcare