Crossbeam Builders Construction Operations Assistant
Location: Remote. Latin America
Work remotely and help keep residential projects organized, informed, and moving forward. If you enjoy professional phone conversations, accurate records, and following a task through to completion, this role offers a direct connection to the work behind custom homes and residential renovations.
About Crossbeam Builders
- Founded in 2010, Crossbeam Builders LLC builds custom homes and completes complex residential remodels and condominium renovations.
- We serve Salt Lake City, Park City, Heber, Midway, and the surrounding Wasatch Back.
- Our approach centers on careful planning, clear communication, and respectful relationships.
- We value integrity, quality, collaboration, and practical improvements that help our clients and project teams.
About the Role
- As our Virtual Assistant supporting construction operations, you will work directly with Chris Mousley, Managing Member.
- Your work will help keep project information accurate, outstanding items visible, and follow-up moving without repeated reminders.
- Frequent outbound phone calls are a central part of this position.
- You will contact clients, leads, trade partners, vendors, and permitting contacts to gather information, confirm next steps, and follow up on outstanding items.
- You will begin with defined, recurring administrative responsibilities and take on additional work as you demonstrate accuracy and learn the company's processes.
- Technical decisions, pricing, contracts, and company commitments remain with the owner.
Key Responsibilities
- Maintain assigned JobTread contacts, tasks, selections, and project records using established templates and workflows.
- Organize plans, proposals, correspondence, and supporting documents, clearly distinguishing current and superseded versions.
- Turn meeting recordings, transcripts, and notes into concise recaps, confirmed decisions, and actionable task lists.
- Draft professional emails, client updates, and internal notes for review.
- Make frequent outbound calls to follow up on decisions, documents, bid responses, and project status.
- Record call outcomes, commitments, follow-up dates, and unresolved questions in JobTread.
- Coordinate appointments, prepare meeting information, and support the owner's inbox and calendar.
- Support authorized bid requests, selection tracking, permit correspondence, and lead records.
- Provide clear summaries of completed work, pending approvals, and blockers that need the owner's attention.
Required Qualifications
- Administrative or operations experience managing multiple assignments with dependable follow-through.
- Clear, fluent spoken and written English for phone conversations, correspondence, and accurate notes.
- Experience making frequent outbound calls, leaving professional voicemails, and following up courteously.
- Accurate data entry and careful handling of dates, documents, files, and confidential information.
- Comfort using Outlook, Word, Excel, and shared files, with the ability to learn JobTread.
- Judgment to recognize incomplete information and decisions requiring the owner's input.
- Reliable internet, a suitable computer and headset, and a quiet workspace for calls.
- Availability during the agreed Mountain Time calling window.
- Candidates must have their own reliable remote work setup, including a computer, stable internet connection, and a quiet, dedicated workspace to consistently perform their responsibilities.
Preferred Qualifications
- Construction administration experience.
- JobTread experience.
- Spanish proficiency, especially for communication with trade partners.
- Familiarity with trade proposals, selections, permits, or QuickBooks Desktop.
Pay and Benefits
- Full-time, Independent contractor role.
- Pay range: $10 - $12 depending on experience
- Additional benefits after trial period.
Why Join Crossbeam Builders?
- Work remotely while supporting a residential builder established in 2010.
- Build a direct working relationship with the owner and learn how the company coordinates its projects.
- Help homeowners and trade partners stay informed through organized records and thoughtful follow-up.
- Work within clear processes that value accuracy, respectful communication, and responsible decisions.
- Develop your construction operations knowledge and take on additional responsibilities as your understanding grows.
Apply
- Submit your resume, including your software experience, Mountain Time availability, and experience with outbound calls and follow-up.
- Include a professional writing sample with confidential details removed, and indicate whether you speak Spanish.
- Crossbeam Builders is an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics.