Job Description And Duties
The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113
The Oakland Field Office is looking for enthusiastic, self-motivated, critical thinkers with excellent communication skills to join our team!
As a Compliance Representative (CR), you will work under the direction of a Supervisor and be assigned an inventory of delinquent Personal Income Tax (PIT) and Business Entity (BE) accounts. You will effectively utilize your analytical skills to determine the best course of action to resolve each account effectively. As a CR, there are numerous tasks you will be responsible for completing in order to accomplish this objective, which includes, but is not limited to the following:
Conducted field visits
Initiate and respond to phone calls
Educate taxpayers
Initiate involuntary collection actions
Ensure taxpayer rights are protected
Negotiate payment arrangements
While performing your job duties, you will be required to adhere to the rules, laws, procedures, and guidelines directing account processing.
Appointment requires a valid California Driver's License (CDL) and proof of insurance, which must remain current throughout time of employment.
P
osition(s) is located in the following office location:
Oakland, California
Additional positions may become available (eRPA 2627-00144).
Please complete this optional survey letting us know how you heard about this position by clicking here.
You will find additional information about the job in the
Duty Statement
.
Position Details
Job Code #:
JC-536218
Position #(s):
564-656-8619-XXX
Working Title:
Compliance Representative Field Collector
Classification:
COMPLIANCE REPRESENTATIVE, FRANCHISE TAX BOARD
$4,470.00 - $5,078.00 A
$4,610.00 - $5,496.00 B
$5,528.00 - $6,924.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
Multiple
Work Location:
Alameda County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement.
The Classification
Specification is located on this Job Announcement Posting under "Minimum Requirements”.
We encourage you to apply regardless if you meet 100% of the skills above. Please highlight your knowledge, skills, and experience related to these desirable qualifications in your application package.
Computer skills including Excel and Word applications
Experience in collections
Ability to exercise good judgment and tact
Strong analytical skills
Ability to adjust to changing priorities
Excellent communication and interpersonal skills
Strong organizational skills and the ability to handle multiple tasks
Ability to demonstrate assertiveness, firmness and discretion in communications with the public
Ability to assimilate date from multiple sources, identify relevant patterns of information, and develop a comprehensive and accurate picture of the situation
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Department Website: http://www.ftb.ca.gov
Human Resources Contact
Classification & Hiring Unit
(916) 845-3608
Hiring Unit Contact
Jay Clark
(510) 622-2035
Jay.Clark@ftb.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact
Reasonable Accommodation Unit
(916) 845-2860
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Final Filing Date: 10/30/2026