Careerscape is recruiting on behalf of our client, a growing, community-driven organization, for an entry-level
Community Support Specialist
. This fully remote, full-time role is a great launch point for someone who loves helping people, enjoys clear and friendly communication, and wants a career path in customer experience and community engagement.
The day-to-day feels like being the welcoming voice of the community: answering member questions, resolving issues, and keeping conversations positive and productive. You will thrive in this role if you are patient, empathetic, organized, and comfortable working independently from home while collaborating closely with a supportive team.
COMPENSATION The
salary range
for this role is
$52,000 - $75,000 per year
, based on experience and qualifications.
Additional compensation and benefits details will be shared during the hiring process.
Responsibilities
Respond to member and customer inquiries via email, chat, and community channels in a timely and friendly manner
Troubleshoot common questions and escalate complex issues to the appropriate team members
Moderate community discussions to uphold guidelines and foster a respectful, positive environment
Document interactions and maintain accurate records in the support ticketing system
Identify recurring issues and share feedback with product and operations teams
Help create and update help articles, FAQs, and support templates
Welcome new members and guide them through onboarding and platform features
Support community events, announcements, and engagement initiatives
Meet response time and customer satisfaction goals
Requirements
High school diploma or equivalent required; associate or bachelor's degree preferred
6 months or more of customer service, community, or related experience (internships and volunteer work welcome)
Excellent written and verbal communication skills
Strong empathy, patience, and problem-solving abilities
Comfortable learning new software tools and support platforms quickly
Ability to manage multiple conversations and prioritize tasks independently
Reliable high-speed internet and a quiet home workspace
Availability to work a standard full-time schedule, with occasional flexibility for community needs
Benefits
Medical, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and paid holidays
Fully remote work with flexible home-office setup
Home office equipment or technology stipend
Paid training and onboarding
Opportunities for career growth and advancement
Employee assistance and wellness programs
ABOUT CAREERSCAPE
Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.
APPLICATION NOTICE
Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.
Careerscape may also contact you regarding future opportunities that align with your qualifications.
EQUAL OPPORTUNITY STATEMENT
Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.
FOR EMPLOYERS
Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.