At Heartland Family Service, we are committed to building a culture that is
trauma informed, values, and celebrates diversity and inclusion. We believe this
allows for better service delivery and innovation, as it encourages our
employees to bring various experiences and uniqueness to the workplace.
If you believe in our mission of creating healthy families and communities, and
like a fast pace, collaborative and team-oriented environment, then Heartland
Family Service is the agency for you.
SUMMARY DESCRIPTION OF WORK
Professionals at this level are experienced and able to work with a minimum of
supervision. Educational requirements are very specific. Decision making,
problem solving, and highly developed interpersonal skills are critical. This
position will work within a team environment. The individual will have the
ability to sign up for weekday, evening/overnight or weekend coverage according
to their availability. Frequency of coverage is extremely flexible.
Compensation: between $20.72 and $24.70 per hour (wage is based on total years
of relevant experience)
Work Schedule: 37.5 hours per week (Monday through Friday, 8:00 a.m. to 4:30
p.m.)
Click to see benefits and company perks
[https://www.heartlandfamilyservice.org/careers/]
MINIMUM QUALIFICATIONS (one or more of the following qualifications to be met):
Bachelor’s degree in psychology, social work, nursing, education AND a
minimum of one year of experience in behavioral or mental health services
High School Diploma and two years of experience within the human services
field.
Essential Duties and Responsibilities
Provides crisis intervention and risk assessment of clients for referral
sources such as community members, law enforcement, or school systems.
Makes recommendations and referrals to the appropriate levels of care
following a clinical consultation. Assessments are provided on-site and face
to face.
Conduct a crisis focused assessment and documentation to be completed within
24 hours of crisis call.
Establishes an intervention plan, with client and referral source l
participation, which specifies immediate treatment needs and follow-up.
Follow up with crisis clients 24 hours post crisis and maintain an ongoing
case load for 30 days to follow.
Maintains relationships with key community resources, as well as provide
referrals to clients.
Identify needs and goals for clients who are post crisis and serve as an
ongoing intervention support.
Document all case management correspondence.
Ability to handle complex cases.
Ability to be on-call during the workday. On-call requires answering and
responding to crisis calls during the daytime hours and ability to respond to
situations on-site during those hours within the time outlined in agency
policy.
Is dependable and punctual regarding scheduling and attendance.
Refers to other Heartland Family Service programs and other community
services, as necessary either concurrent with services or for aftercare.
Conducts outreach activities off-site with community partners.
Identifies clients in the community in need of services.
Refers, enrolls, and assesses clients in the community setting.
Maintains clinical records, meeting established standards of timeliness and
completeness.
Is prompt and accurate in completing all required reports and other
requirements.
Displays a courteous and caring attitude at all times to the clientele,
volunteers, and visitors of the Agency.
Cooperates and collaborates with program area staff, volunteers, and other
Agency staff.
Abides by all specific program and Agency procedures, policies, and
requirements.
Develops personal and program related skills through participation in
internal and external training opportunities including printed material and
audio and/or visual media.
Creates, maintains, and shares an appropriate and dynamic self-care plan.
Strives to make connections between the agency and the larger community
whenever possible in order to contribute to the agency’s ongoing fundraising
and friend-raising efforts.
Essential functions of this job are to be performed remotely from home on
the HFS remote worksite.
Performs other program related duties as assigned.
DENOTES ESSENTIAL JOB FUNCTIONS