Our top fintech client is looking for a proactive, self-sufficient
Communications Editor/Proofreader
to support the drafting, editing, and refining customer-facing servicing communications (such as transactional emails, SMS, notifications, and servicing disclosures).In this role, you will bridge the gap between complex financial technology and user-centric clarity, ensuring that customer notifications, disclosures, and product updates are clear, empathetic, and actionable.
Operating within a fast-paced fintech environment, this role ensures all outbound customer communications are clear, concise, compliant, and aligned with our brand voice.
What You’ll Bring
• Excellent written communication skills with a strong command of grammar, style, and tone
• Familiarity with AP editorial style standards
• Strong editing, proofreading, and content refinement capabilities, with a keen eye for finding errors in digital-first formats
• Experience with communications and message development, specifically translating technical product updates into digestible customer alerts
• Ability to simplify complex fintech, product, and business messaging into clear, concise language
• Skilled at adapting messaging for different audiences, segmented user bases, and diverse communication channels (e.g., push notifications vs. formal emails)
• Strong attention to detail and consistency across high-volume communications
• Ability to operate effectively in fast-paced environments with multiple shifting priorities
• Effective stakeholder collaboration across cross-functional teams (including Product, Operations, Legal, and Compliance)
Required Tools / Technical
• Microsoft Office Suite (Word, PowerPoint, Excel), with strong proficiency in Track Changes and version control
• SharePoint and team collaboration platforms (such as Slack, Teams, or basic project management tools)
Preferred Skills / Experience
• Experience supporting B2C customer-facing communications
• Ability to support light operational and process improvement initiatives, including documenting communication workflows and coordinating team standard operating procedures (SOPs)
• Project coordination and deadline management skills, ensuring communications launch on time alongside product updates
• Strategic thinking and problem-solving capabilities
• Ability to synthesize complex, technical, or data-driven information into concise messaging
• Fintech, financial services, or regulated industry experience (familiarity with navigating compliance reviews is highly valued)
The target hiring compensation range for this role is $25 to $29 hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
Client Description Aquent connects the best talent in marketing, creative, and design with the world’s biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.
More information on our awesome benefits ! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.