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Job Purpose: Responsible for examining and analyzing calls and video visits for state agencies pertaining to internal and external civil, criminal, administrative, regulatory, and/or environmental investigations within a program, correctional facility, or agency-designated region or area.
Essential Duties:
- Review calls from a correctional agency and meet targeted requirements with the ability to recognize key words, phrases, cryptic messages, slang/gang terms and other hidden messages and disseminate.
- Examine and analyze a variety of call recordings and escalate intelligence regarding victims, and persons suspected of violating statutes, policies and/or procedures, or program requirements administered by the assigned agency.
- Watch multiple video sessions from a Facility at the same time and ensure all requirements are met for the visit
- Decide based on what is seen in the video to take action on the Visit and ensure proper escalation is handled if needed
- Examine and analyze a variety of call recordings and respective intelligence regarding improper or unlawful activities including but not limited to - resulting in the diversion of controlled drugs, assault or any other bodily harm (physical or sexual), weapons location, cell phone location, escape, and suicide.
- Immediate notification to Investigations Manager and/or Other Guarded Exchange senior staff to include but not limited to eminent danger, child abuse, elderly Abuse, kidnapping, staff involvement with offenders, staff misconduct, and any staff sexual contact.
- Listens to or reads through material in one language, ascertains understanding of the meaning and context of that material, and converts it into a second language, making sure to preserve the original meaning.
- Proofread translated material for grammar, spelling and punctuation accuracy and return it in the required format.
- Performs other related work as assigned.
Knowledge, Skills, and Abilities:
- Ability to multitask.
- Computer literate, specifically in Microsoft Office and Google Suites.
- Functional typing skills
- Detail oriented with specific emphasis on listening skills.
- Ability to maintain confidentiality relating to work performed.
- Ability to work in a secured team environment.
- Excellent proofreading skills with the ability to identify grammar, spelling, and punctuation errors.
Minimum Qualifications:
- High School Diploma or equivalent.
Preferred Qualifications:
- Bachelor’s degree in criminal justice, Business Administration, or related discipline
- Ability to communicate effectively in second language.
Physical Requirements:
- While performing the duties of this job, the employee is regularly required to: stand, sit, talk, hear, and use hands and fingers to operate a computer, telephone, and a variety of office equipment.
- Occasionally, this position may need to reach, stoop, or kneel.
Salary and Benefits:
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
- $17.70 - $20.17/hr
- Eligible for $255 to purchase company equipment (keyboard, monitor, headset, etc.
- Health Insurance
- 401(k)
- Disability
- Life Insurance
- Paid Time Off
- Voluntary Benefits
Aventiv Privacy Policy:
Equal Employment Policy:
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
High school diploma or equivalent; computer literacy in Microsoft Office and Google Suites; typing skills; attention to detail; ability to maintain confidentiality; work in secured team environment; proofreading skills.
Key Responsibilities
- reviewing calls
- analyzing recordings
- translating material
Skills & Tools
Microsoft Office, Google Suites
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 36,816 – 41,953 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About Aventiv
A technology company providing communication and monitoring solutions for correctional facilities. — Industry: Information Technology