This role operates within our client's Opportunity-to-Cash function under Global Business Services (GBS) and Finance organizations. It handles the administrative and back-office lifecycle of field services, products, and equipment contracts. The successful candidate will be responsible for managing customer contracts, pricing structures, and master data across Salesforce and SAP S/4HANA, ensuring accuracy, compliance, and operational excellence throughout the Order-to-Cash (OTC) process. This role plays a critical part in maintaining pricing integrity, supporting master data governance, performing data analysis, and driving continuous process improvements.
Key responsibilities include:
Key responsibilities include:
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Contract Management
- Review, interpret, and validate customer contracts and commercial agreements to ensure completeness and compliance. -
Pricing Management
• Manage and maintain customer pricing structures, rate tables, and pricing agreements within Salesforce and SAP S/4HANA.
• Configure and update pricing conditions and price books in accordance with approved commercial terms.
• Analyze pricing data to ensure accuracy, consistency, and compliance with pricing policies.
• Support implementation of pricing updates, discounts, and special pricing arrangements.
• Utilize SAP pricing and data-management transactions such as VK12, VA43, ZCAUR, VA03 to support pricing maintenance, validation, analysis, and governance.
• Demonstrate familiarity with Salesforce and its use within an OTC and/or pricing environment. -
SAP System Administration & Master Data Management
• Maintain and update contract and pricing master data in Salesforce and SAP S/4HANA.
• Demonstrate strong familiarity with Salesforce Configure-Price-Quote (CPQ) and SAP S/4HANA, including experience supporting or participating in SAP migration initiatives.
• Create and maintain material master data, including creation of materials, maintenance of alternative Units of Measure (UOM), and editing/updating material numbers.
• Perform mass data uploads and updates for material and pricing master data using appropriate SAP tools and templates. -
Cross-Functional Collaboration
• Work closely with cross-functional stakeholders to resolve data, pricing, material, contract, and OTC process issues.
• Provide guidance and clarification on contract terms and pricing structures to internal stakeholders. -
Data Analysis & Reporting
• Analyze large volumes of pricing, contract, material, and OTC-related data to identify discrepancies, trends, and data quality issues.
• Identify opportunities for automation, process standardization, and operational efficiency improvements.
• Develop reports, dashboards, and visualizations using Power BI to support business and operational decision-making. -
Process Ownership & Accountability
• Take initiative to complete assigned work within agreed timelines with minimal supervision.
• Demonstrate a strong sense of ownership, accountability, and responsibility for assigned work and deliverables.
• Proactively identify potential issues, implement appropriate corrective actions, and communicate risks or delays to relevant stakeholders.
• Drive continuous improvement by identifying opportunities to streamline processes, reduce rework, improve efficiency, and strengthen operational controls.
- Demonstrates advanced Microsoft Excel proficiency, including Power BI, VLOOKUP, XLOOKUP, PivotTables, and Macros, for data analysis, validation, reconciliation, and reporting.
- Experience working with Salesforce, preferably with Salesforce CPQ (ConfigurePrice-Quote), and SAP preferably SAP S/4HANA in contracts, commercial agreements, proposal or pricing work.
- Previous experience in Contract and Commercial agreements, Pricing Administration, Rate Tables, Price Books, a must.
- Strong data analysis, master data uploads or data migration using SAP is a PLUS.
- Proven ability to drive change and collaborate effectively across departments, is a PLUS.
- Knowledge and experience working with an Oil and Gas Field Service industry, is a PLUS.
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