Commercial Dispatcher (Remote, U.S.)
Weekend Schedule: Friday, Saturday & Sunday
Please note: This role requires availability to work all scheduled weekend
hours, including extended shifts on Saturday and Sunday (8:00 AM - 10:00 PM
EST).
Join BGIS Integrated Technical Services (ITS)
BGIS ITS is seeking a Commercial Dispatcher to support our service operations
team. In this fully remote role, you'll coordinate technician schedules, manage
work orders, and serve as a key point of communication between customers,
vendors, and field technicians.
As part of the global BGIS organization, you'll join a team of 500+ U.S.-based
technicians and 7,000+ employees worldwide, supporting more than 320 million
square feet of managed facilities. We are committed to delivering exceptional
service while investing in employee growth and development.
Compensation & Benefits
Competitive Hourly Rate: $23/hour ($47,840 annually).
Paid Time Off: Start with 48 hours, increasing to 168 hours with tenure.
Paid Holidays: 7 per year (New Year’s Day, Memorial Day, Independence Day,
Labor Day, Thanksgiving, Day after Thanksgiving, Christmas).
401(k) Match: 5% employer match to secure your financial future.
Additional Perks
Comprehensive Benefits: Health, life, and disability coverage.
Corporate Perks: Exclusive discounts through ADP.
Career Development: Access to technical training and advancement
opportunities.
Relocation Potential: Explore growth opportunities within our global network.
Positive Workplace: Join a collaborative team that values professionalism and
work-life balance.
About the Role
As a Commercial Dispatcher, you'll serve as a key part of our service operations
team, coordinating technician schedules, managing work orders, and facilitating
clear communication between customers, vendors, and field technicians.
Supporting our Hudson, FL office remotely, you'll help ensure timely,
high-quality service delivery for commercial clients across the country in a
fast-paced, team-oriented environment.
Key Responsibilities
Coordinate daily dispatch operations and technician scheduling.
Create and dispatch work orders in accordance with company procedures.
Monitor service requests to ensure timely completion.
Communicate with customers, vendors, and field technicians regarding service
updates.
Handle incoming calls and emails professionally and efficiently.
Create, update, and close work orders as needed.
Maintain vendor and location information within company systems.
Follow company policies, procedures, and service standards.
Support additional operational and administrative tasks as assigned.
Qualifications
Required
High School Diploma or GED
Proficiency with Microsoft Office, including Excel.
Strong organizational, communication, and customer service skills.
Ability to prioritize tasks and work independently.
Ability to pass pre-employment background, drug, and driver's license
screenings.
Required Schedule (EST)
This position follows a weekend-only schedule totaling 31 hours per week:
Friday: 5:00 PM - 10:00 PM EST (5 hours)
Saturday: 8:00 AM - 10:00 PM EST (14 hours)
Sunday: 8:00 AM - 10:00 PM EST (14 hours)
Preferred
Commercial dispatching experience
Customer service experience
ServiceTitan experience
Bilingual (English/Spanish)
Why BGIS ITS?
At BGIS ITS, you'll join a collaborative team that values professionalism,
accountability, and continuous improvement. We provide the tools, training, and
support needed to help you succeed while creating opportunities for long-term
career growth.
If you're an organized, service-focused professional looking for a flexible
remote opportunity, we'd love to hear from you.
The Department of Labor & Industries (L&I) Employment Standards Program is
conducting rulemaking to implement changes passed last year to the Equal Pay and
Opportunities Act.
The new laws update the act’s wage and salary disclosure requirements. They also
establish guidelines for when an employer can require a valid driver’s license
as a condition of employment or include a statement in a job posting that an
applicant must have a valid driver’s license.
The amendments were included in Substitute Senate Bill 5408 and Substitute
Senate Bill 5501 during the 2025 legislative session.
As a result, the Employment Standards Program is defining terms and requirements
and clarifying applicability, enforcement, and penalties through the rulemaking
process to reflect statutory changes.
The compensation rate for this position in the US is: $23/hour ($47,840
annually).
The program filed the CR-101 preproposal for rulemaking on Aug. 5, 2025, and
anticipates filing the CR-103 for adoption on April 21, 2026. The effective date
of the laws was July 27, 2025.
You can review the proposed rule at: Rulemaking Activity at L&I.
[https://urldefense.com/v3/__https:/links-1.govdelivery.com/CL0/https:2F2Fwww.lni.wa.gov2Frulemaking-activity2F3FcardNo=AO25-1926query=296-12326utm_medium=email26utm_source=govdelivery/1/0100019be7f9b691-289cf4ed-9f57-4304-a60f-ced34a0faa11-000000/Nz6BQVGE_qfviZKBT2IMsCeai8Cs9rFMrQfreft64wM=441__;JSUlJSUlJSU!!AkE3eze4n0Pc3DM!xW5Q-w0iKxe9o8JTBCG6zyhtc0BcLRXdsn4Ks9ZGFwZd2CuFhDYE0RH7-j0bFDhaxrZtjyINfTkbLBtGpWbIfNw$]
BGIS ITS is an equal opportunity employer. We are committed to creating an
inclusive workplace where diversity is celebrated, and all employees are valued.
Our company culture includes a robust mix of sound business practices and
employee initiatives that promote personal and professional development,
work/life balance, health and wellness and community involvement.
The Company is an equal opportunity employer. We believe every employee has the
right to work in surroundings that are free from all forms of unlawful
discrimination. We are committed to providing equal employment opportunity to
all employees and applicants without regard to race, color, religion, gender,
national origin, age, disability, ancestry, creed, marital status, sexual
orientation, or Veteran or military status, genetic information or any other
basis prohibited by local, state or federal law in the relevant jurisdiction.
This policy applies to all terms and conditions of employment including, but not
limited to employment, advancement, assignment and training.
BGIS is committed to strengthening our diversity through recruiting and
retaining minority and women professionals from all backgrounds. Our commitment
is consistent with our recognition that it is the outstanding people within
BGIS who the source of our strength has always been. We recognize that promoting
diversity is an integral component of our continuing quest for organizational
excellence.
This commitment to Equal Employment Opportunity is made equally as a social
responsibility and as an economic and business necessity.
Anyone with questions or concerns regarding Equal Employment Opportunity should
contact their direct supervisor or the Human Resources Department without fear
of retaliation of any kind.
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