Accepting qualified applicants outside of DFW area and State of Georgia
REQUIRED to have 3+ years’ experience in Debt Collections
Equipment is NOT PROVIDED. Please see below for equipment requirements.
Compensation:
- $15/hr starting base pay; additional +$1/hr bilingual shift differential (upon completion of Spanish test)
- Monthly Bonus based on collection and performance
- Plus, Daily/weekly/monthly incentives/prizes such as gift cards and giveaways
Essential Duties and Responsibilities:
- Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
- Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
- Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
- Accurately and thoroughly notates each account with efforts performed and results attained.
- Handles PCI Data confidentially and securely.
Schedule:
- Regular Schedule: Monday-Friday | 40-hrs/week
- 8-hr shifts with availability between 7am-7pm
- 3 weeks of Paid Training: Mon-Fri from 8am-5pm
- One late night a week from 10am-7pm
- One Saturday a month from 8am-2pm
- Schedules are assigned based on client and company needs
Minimum Qualifications:
- 3+ years’ experience in Debt Collections
- High School Diploma/GED required
- Must be 18 years of age or older
- Authorized to work in the United States
- Client requirements for this campaign require a clean background check and a negative drug test result
- Effective communication, negotiation, and problem-solving skills
- Ability to multi-task in a production driven environment
- This role routinely uses standard office equipment, including electronic keyboard, mouse and telephone. Basic computer knowledge and typing skills required
- Must be comfortable navigating between multiple computer screens and systems
Equipment Requirements (MUST have to be considered):
Internet:
- Internet router- No WIFI
- Wired High-Speed Internet Connection
- 15 Mbps download speed and at least 3 Mbps upload speed
- Network Latency Max 250 MS
Computer/PC/Laptop:
- Personal PC or Laptop running Windows 10 or newer (No Chromebooks/ No Macs/No Tablets/No Cell Phones)
- Computer needs to be 2019 or newer to have acceptable processing speeds
- 8 Gb Memory
- 1 USB Type A 2.0 (Standard headset USB)
Headset & Webcam:
- Logitech H390 Headset
- Internal or External Web Camera
Work Area
- Must have a home office set up and an ethernet cord you can connect to your computer.
- Quiet workspace free of background noise and distractions
- Private area acceptable for webcam use. All WFH employees will be REQUIRED to be visible on webcam at all times through CollabAI.
SWC Group Benefits:
- Paid Holidays and CPL (Comprehensive Paid Leave)
- Medical, Dental and Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability Plans
- HSA (Pre-tax) Savings Account
- 401(k) Plan with matching contribution
- Employee Referral Bonus
- Paid Training Program
Please feel free to reach us for any further questions at recruiting@swcgroup.com
3+ years debt collection experience; high school diploma/GED; 18+; authorized to work in US; clean background check and negative drug test; basic computer and typing skills; home office with wired internet and specific equipment.
Key Responsibilities
- persuading delinquent customers
- achieving production goals
- notating accounts
Skills & Tools
CollabAI, Logitech H390 Headset
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Texas or Georgia
- Salary: USD 31,200 – 31,200 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About SWC Group
A debt collection company providing call center services. — Industry: Finance