Job Details:
Job Location: Remote - Carrollton, TX
Position Type: Full Time
Education Level: High School
Salary Range: Undisclosed
Travel Percentage: None
Job Shift: Day
Job Category: Call Center Agent
MUST Live in Texas (outside of DFW area) to be considered for the WFH Remote position.
REQUIRED to have 3+ years’ experience in Debt Collections
Equipment is NOT PROVIDED. Please see below for equipment requirements.
Compensation: $15/hr starting base pay; additional +$1/hr bilingual shift differential (upon completion of Spanish test)
Monthly Bonus based on collection and performance
Plus, Daily/weekly/monthly incentives/prizes such as gift cards and giveaways
Essential Duties and Responsibilities:
- Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
- Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
- Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
- Accurately and thoroughly notates each account with efforts performed and results attained.
- Handles PCI Data confidentially and securely.
Schedule:
Regular Schedule: Monday-Friday | 40-hrs/week
8-hr shifts with availability between 7am-7pm
3 weeks of Paid Training: Mon-Fri from 8am-5pm
One late night a week from 10am-7pm
One Saturday a month from 8am-2pm
Schedules are assigned based on client and company needs
Minimum Qualifications:
- 3+ years’ experience in Debt Collections
- High School Diploma/GED required
- Must be 18 years of age or older
- Authorized to work in the United States
- Client requirements for this campaign require a clean background check and a negative drug test result
- Effective communication, negotiation, and problem-solving skills
- Ability to multi-task in a production driven environment
- This role routinely uses standard office equipment, including electronic keyboard, mouse and telephone.
- Basic computer knowledge and typing skills required
- Must be comfortable navigating between multiple computer screens and systems
Equipment Requirements (MUST have to be considered):
- Internet:
- Internet router- No WIFI
- Wired High-Speed Internet Connection
- 15 Mbps download speed and at least 3 Mbps upload speed
- Network Latency Max 250 MS
- Computer/PC/Laptop:
- Personal PC or Laptop running Windows 10 or newer (No Chromebooks/ No Macs/No Tablets/No Cell Phones)
- Computer needs to be 2019 or newer to have acceptable processing speeds
- 8 Gb Memory
- 1 USB Type A 2.0 (Standard headset USB)
- Headset & Webcam:
- Logitech H390 Headset
- Internal or External Web Camera
- Work Area:
- Must have a home office set up and an ethernet cord you can connect to your computer.
- Quiet workspace free of background noise and distractions
- Private area acceptable for webcam use.
- All WFH employees will be REQUIRED to be visible on webcam at all times through CollabAI.
SWC Group Benefits:
- Paid Holidays and CPL (Comprehensive Paid Leave)
- Medical, Dental and Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability Plans
- HSA (Pre-tax) Savings Account
- 401(k) Plan with matching contribution
- Employee Referral Bonus
- Paid Training Program
Please feel free to reach us for any further questions at recruiting@swcgroup.com
Qualifications: