The Collections Specialist will report to the Manager of Funding Operations in
the H&B Operations Department. This role is responsible for performing funding
collections outreach for plan sponsors who have missed or insufficient funding
payments across pre-tax benefit platforms including CBAS, Panda, and First
Dollar. The Collections Specialist conducts and interprets plan funding
reconciliations, manages collections trackers, and works directly with plan
sponsors to recover outstanding balances. The ideal candidate will have strong
communication and negotiation skills, a mind for problem-solving, and the
ability to apply critical thinking to funding reconciliation and collections
work.
Conduct, interpret, and digest plan funding reconciliations across pre-tax
benefit platforms to identify outstanding balances owed
Create and manage a collections tracker of plan sponsors who have missed
funding payments, organized by severity of delinquency
Assist Reconciliation Specialists with performing and updating plan funding
reconciliations across pre-tax benefit platforms as needed
Make outbound contact to inform plan sponsors of overdue amounts and attempt
to collect funds owed utilizing data from funding audits
Negotiate payment plans with plan sponsors to eliminate debt in a manner
manageable for the plan sponsor when necessary
Provide weekly updates on collection efforts and results to the Manager of
Funding Operations
Collaborate closely with the Manager, Team Lead, account managers, and at
times their managers to develop strategies for collecting outstanding
balances and determine when further action is necessary
Maintain a high level of attention to detail and excellent record keeping
ensuring conversations and expectations of payment are documented
Create and maintain written operating procedures related to assigned
functions
Communicate and utilize sound judgment to escalate issues that may require
intervention of the Manager
Perform other duties as assigned
Qualifications
Education and Experience:
2+ years of accounting, collections, or audit experience
Bachelor's degree or equivalent experience
Skills and Abilities:
Knowledge of HSA, FSA, HRA, Commuter, and other Inspira H&B products
High level of customer service skills and a mind for problem-solving to work
with plan sponsors in resolving outstanding balances
Strong verbal, active listening, and phone communication skills
Ability to communicate effectively and in a professional manner
Negotiation and persuasion skills to create payment plans that eliminate debt
in a manner manageable for the plan sponsor
Moderate to advanced Microsoft Excel skills including the ability to manage
and analyze large data sets
Must have a proven track record of success producing results and exhibit
positive and collaborative behaviors
Detail-oriented with the ability to multi-task in a fast-paced environment
Demonstrates critical thinking and decision-making skills
Ability to pick up new things quickly, able to manage time wisely, be
flexible and work well within a team environment
Other Requirements:
Ability to work overtime
Prolonged periods of sitting at a desk and working on a computer