Collections Representative

Collections Representative at Quest Diagnostics Alert: Scammers may offer fake Quest jobs using LinkedIn and other platforms. Click here to learn more. Skip to main content Career areas Phlebotomy Laboratory Specimen processing Drivers Transportation and logistics Customer Service Per diem and on call Sales Technology Corporate Medical, scientific, and R&D Internships All jobs India based jobs Who we are Culture Benefits Upcoming events What we do Innovation and insights Start your career with Quest Veterans at Quest Job seeker resources Job alerts Saved jobs My profile Current employees Search Search by Keyword Search by Location 5 miles 15 miles 25 miles 35 miles 50 miles Radius Search More: Impact Discover a role that empowers some of life's most important healthcare decisions. Collections Representative Apply Save roleSaved role Category Corporate Location West Hills, California Job function Finance Job family Billing Shift Day Employee type Regular Full-Time Work mode Remote Job DescriptionCollections Representative - West Hills, CA, Monday to Friday, Between 7:00AM - 5:30PM PSTThis position is Remote in West Hills, CA. Interested candidates should be located within commutable distance to the office at 8407 Fallbrook Ave West Hills, CA 91304.Pay range: $20.44 - $26/hourSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours • Best-in-class well-being programs • Annual, no-cost health assessment program Blueprint for Wellness • healthyMINDS mental health program • Vacation and Health/Flex Time • 6 Holidays plus 1 "MyDay" off • FinFit financial coaching and services • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service • Employee stock purchase plan • Life and disability insurance, plus buy-up option • Flexible Spending Accounts • Matching gifts program • Education assistance through MyQuest for Education • Career advancement opportunities • and so much more!Responsibilities: Responsible for managing Third - Party AR by analyzing denied and un-responded claimsOutbound calls to insurance carriers to appeal and check claims statusPost explanation of benefitsCoordinate with insurance carriers to reconcile / resolve any issuesFamiliar with explanation of benefitsMaintain Compliance and HIPAA standards at all timesMeet or exceed daily production standards by maintaining work list according to metricsMeet or exceed daily quality standardsPerform other duties and functions as assignedProcess insurance / patient refunds and adjustmentsEvaluate and respond to all emails request for any deposit issues in order to resolve in a timely matterQualifications: Required Qualifications:High School Diploma / GED Must be 18 years of age OR older Ability to create and modify spreadsheets within Microsoft ExcelAbility to work between the hours of 7:00AM - 5:30PM PST from Monday - FridayPreferred Qualifications:Medical Billing experienceFamiliar with explanation of benefits Telecommuting Requirements: Reside within a commutable distance from 8407 Fallbrook Ave West Hills, CA 91304 with ability to come onsite for meetings Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy Soft Skills:Ability to navigate on internet for researching purposesProblem solving, organization and interpersonal skillsAbility to work independently and as part of a teamCommunication skills, bothQualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles'' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.66181Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. Share this job Facebook X LinkedIn Email Explore this location Explore "I love working here because Quest has been my second family and second home. I''ve experienced a wholesome work environment, and good management." • Quest Employee Featured Jobs Recently Viewed Jobs Saved Jobs Cardio Kidney Metabolic Account Executive Buffalo, New York 08/07/2026 Medical Courier Part-Time Chantilly, Virginia 08/07/2026 Phlebotomy Supervisor Columbus, Ohio 08/07/2026 No jobs have been saved. No jobs have been saved. What it's like to work here Culture Our people contribute to fostering an inspiring and supportive workplace where we empower better health for our customers every day. Through our 11 Employee Business Networks (EBNs) employees can grow, connect, and contribute with professional development, mentorship, EBN program offerings, and community engagement. Each of our Quest Employee Business Networks is open to all employees. View more Benefits We strive to ensure our people live a healthier lifestyle by offering programs and solutions that help you take care of yourself and those you love. Find out how our benefits give you everything you need to live your best life. View more Corporate Social Responsibility Report We''re committed to promoting a healthier world, creating an inspiring workplace, and building value for all stakeholders. Discover how we''re making this happen in our annual reports. View more Job Seeker Resources | Quest Diagnostics No matter where you are in your journey with us, you''re probably curious about our hiring process. With that in mind, check out some of the most frequently asked questions we get from candidates below. View more Upcoming events | Quest Diagnostics Our events are the perfect way to meet us and discover more about what it means to choose a career with Quest. Here's the place to keep your calendar up-to-date with all the details of our upcoming virtual and in-person events. View more Innovations and Insights | Quest Diagnostics We're a customer-first organization dedicated to creating a healthier world. We offer an environment that encourages curiosity. Ready to collaborate with us? Explore the areas below or search all open jobs to discover your next meaningful and challenging role. View more Students & early career | Quest Diagnostics Whether you are transitioning from high school, college or to civilian life after serving in the military, we have programs that can help you reach your goals - and share in the incredible work we do. At the same time, you'll be able to enjoy the satisfaction that comes with joining a network of 50,000 brilliant minds united by a shared passion to build a healthier future. View more Load more Why get job alerts? To stay in touch with us, we encourage you to sign up for our job alerts. Once registered, we'll match you with current and future career opportunities. You'll also receive updates about Quest news, events, and other exciting opportunities. Sign up today! Equal employment opportunity Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any any other legally protected status . Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. Quest Diagnostics is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete the accommodation request form. 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Remote Skills: Accounts Receivable, Billing, Blueprints, Coaching, Compensation and Benefits, Corporate Sales, Corporate Social Responsibility, Cost Analysis, County Ordinances, Credit and Collections, Customer Relations, Customer Support/Service, Customer/Client Research, Disability Insurance, Finance, Financial Services, Flexible Spending Accounts, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Information Assets, Insurance, Insurance Documentation, Interpersonal Skills, Life Insurance, LinkedIn, Matching Gift Programs, Medical Billing, Microsoft Product Family, Military, Newsroom, On Call, People Management, Phlebotomy, Psychiatry and Mental Health, Regulatory Compliance, Research & Development (R&D), Sales Management, Sample/Specimen Processing, Secondary School, Specimens/Samples, Spreadsheets, Stock Purchase Plans, Technology Sales, Telephone Skills, Time Management, Trademarks, Transportation and Logistics, Work From Home undefined: Quest Diagnostics Inc