About the Role
We’re looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.
You should be persistent and firm without being aggressive, with strong English communication and follow-through.
What You'll Do
- Make outbound calls and send emails to follow up on outstanding payments.
- Handle customer objections and payment delays professionally.
- Follow up consistently on payment commitments.
- Maintain accurate records and next steps.
- Work toward daily and weekly collections targets and KPIs.
Requirements
What We're Looking For
- Proven collections experience is required.
- Experience handling US customers/accounts is strongly preferred.
- Strong spoken and written English.
- Comfortable with high-volume outbound calls.
- Clear, direct, and concise communicator.
- Firm, persistent, and professional.
- Strong follow-through and accountability.
- Comfortable working with targets and performance metrics.
Benefits
We offer:
- CAD $4,000/month gross, depending on relevant experience and demonstrated collections expertise
- Fully remote
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