Collection Account Manager (Remote)
One Workforce Global is looking for a Collection Account Manager to support our client, a leading retail and consumer finance organization that provides flexible payment solutions to customers across the United States.
The ideal candidate will be responsible for managing customer accounts, conducting outbound collection calls, and communicating with customers via phone and email to resolve outstanding balances while maintaining positive customer relationships.
Key Responsibilities
- Conduct outbound collection calls to customers with past-due accounts.
- Send collection follow-ups and payment reminders through email and phone communications.
- Negotiate payment arrangements and assist customers in bringing accounts current.
- Handle inbound account inquiries and provide excellent customer service.
- Maintain accurate account notes and customer records in CRM systems.
- Meet collection and productivity targets while delivering a positive customer experience.
Qualifications
- Minimum 3 years of experience in Collections, Accounts Receivable, Account Management, Customer Service, BPO Collections, or related roles.
- Proven experience handling outbound collections calls and account resolution.
- Strong English communication skills, both verbal and written.
- Experience negotiating payment plans and managing delinquent accounts.
- Proficient in CRM platforms, Microsoft Office, and email communication tools.
- Ability to work independently in a remote/work-from-home environment.
- Experience supporting US-based customers is highly preferred.
What We're Looking For
Strong communication and negotiation skills
Customer-focused and solution-oriented mindset
Ability to manage multiple accounts and follow-ups effectively
Detail-oriented, organized, and results-driven
Comfortable working in a fast-paced remote environment
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