Company ResolveAI 360 (an A Foundery venture)
Model Managed AI customer-support center for US businesses
Location Remote ·
Primary market: United States
Type Co-Founder, full-time ·
Start: ASAP The Opportunity in One Line
We're looking for a commercial founder to build the company behind an AI-enabled customer-support service that combines immediate automated assistance with accountable human resolution. The delivery capability already exists. Your job: find the sharpest customer need, win the market's trust, and build the commercial company around it.
Compensation
Salary of $80,000 to $120,000 per year and a path to significant ownership. Vesting and related terms are agreed in the Co-Founder agreement.
About A Foundery A Foundery is a profit-led venture studio that partners with operators to build cash-positive companies through focused execution. We don't chase valuation. We build businesses that survive without funding. We provide the backbone (funding, shared technology, delivery operations, finance, legal, HR and marketing, plus systemized delivery pods and playbooks) so you can concentrate on customers, revenue and growth.
We handle everything else. You own one thing: the commercial company.
The Customer Problem
Growing businesses receive customer questions across email, chat, voice, web forms and social channels. As volume rises, support gets more expensive and harder to keep consistent. Companies typically pick among three imperfect options: hire more internal staff and carry fixed cost, outsource tickets to a provider that lacks product context, or deploy a chatbot that handles routine questions but struggles with exceptions.
It breaks when customers get trapped in automated loops, repeat themselves after escalation, or wait while a case passes between teams, and agents then reconstruct conversations instead of resolving them. The commercial cost:
Support headcount growing alongside ticket volume
Inconsistent response and resolution quality
Lost leads and frustrated customers
Backlogs during evenings, weekends and demand peaks
Experienced employees stuck on repetitive enquiries
Weak handoffs between automated and human support
Limited visibility into recurring customer problems
Traditional outsourcing adds people but doesn't improve the operating system. Standalone AI automates responses but can leave customers without reliable human resolution. Help-desk software records tickets but doesn't guarantee the right person owns the outcome. Do nothing, and support cost scales with volume while quality, trust and internal capacity stay under pressure.
What We Are Building
ResolveAI 360 is a managed AI customer-support center for US businesses. It combines:
AI-enabled intake and first-line support
Lead capture and qualification
Customer-service workflow automation
Human resolution for complex or sensitive cases
Offshore support delivery pods
Defined escalation rules
Weekly quality review and operating reports
Compatibility with customers' existing systems
The technology classifies requests, retrieves approved information, answers routine questions, collects context, routes cases and assists human operators. ResolveAI 360 then runs the support workflow on the customer's behalf across their existing email, chat, voice, CRM, help desk, website and knowledge base, providing defined coverage, human resolution, quality control and accountable follow-through. The Co-Founder is not expected to build the technology. The supporting team owns the tech, offshore operators, configuration, staffing, training and QA; you own the market, customers, revenue and commercial company.
Commercial model: a monthly managed-service fee based on support volume, channel coverage, operating hours and workflow complexity, with implementation or exceptional usage priced separately.
The Value We Sell
ResolveAI 360 helps customers reduce the fixed cost of expanding an internal support team, automate repetitive enquiries, improve first-response availability, protect leads that might otherwise go unanswered, increase support capacity without equivalent headcount, give human agents full context when intervention is required, maintain coverage during peaks and after hours, apply consistent quality standards, surface recurring issues through structured review, and keep internal teams focused on high-value situations.
We're not selling another chatbot or help-desk dashboard. We sell scalable customer resolution with human accountability.
The Unfair Advantage
You don't start with an unsupported concept. You start with experience creating and operating offshore delivery pods, an existing operations team, prior customer and deployment experience, AI-enabled support and workflow capabilities, human escalation and resolution capacity, weekly QA processes, and A Foundery's shared company functions and operating network.
Technology alone can be copied. A trained delivery operation that coordinates AI, human resolution, customer-specific procedures, quality review and commercial accountability is harder to reproduce consistently. What still needs to be built is the commercial company: the initial market wedge, packaged offer, qualified pipeline, first customers, referenceable outcomes and a repeatable revenue engine. That's your mandate.
The Co-Founder Role
Primarily a commercial, customer-owning role, with the two sides split cleanly.
You own the Commercial Company: initial market and customer selection, positioning and commercial packaging, customer discovery, founder-led sales, pipeline creation and management, pricing and proposal development, pilot and contract negotiation, customer onboarding leadership, customer success, retention and expansion, and revenue forecasting and commercial performance.
A Foundery / the supporting team own Delivery: AI and workflow technology, offshore support operations, recruiting and training support personnel, workflow implementation, day-to-day service delivery, quality assurance and reporting, finance, legal, HR and admin infrastructure, and shared marketing and operating support.
You stay accountable for the customer outcome, but you won't personally perform every technical or delivery task.
Jobs to Be Done
Define the wedge: Select the first US segment, buyer and support problem that creates the strongest entry point.
Shape the offer: Turn ResolveAI 360's capabilities into a clear package with defined coverage, outcomes and pricing.
Build the pipeline: Develop a focused prospecting motion targeting CEOs, COOs, customer-support leaders and other economic buyers.
Win the first customers: Lead discovery, demonstrations, proposals, pilots and commercial negotiation.
Own onboarding: Translate each customer's channels, knowledge, escalation rules, service standards and success criteria for the delivery team.
Prove value: Set a baseline and demonstrate improvements in capacity, responsiveness, consistency and operating leverage.
Convert and expand: Turn initial engagements into recurring contracts and add workflows, channels or coverage as value is proven.
Build the company: Establish the sales cadence, customer-success discipline, commercial scorecard and repeatable path from prospect to retained account.
First 90 Days
Month 1 — Focus: Select the segment and primary buyer, define the entry-point workflow, run structured discovery, refine the offer, build a qualified pipeline, and align scope and pricing with delivery.
Month 2 — Sell: Run discovery and solution-design meetings, produce scoped proposals, validate pricing and delivery assumptions, advance opportunities, define value measurement, and secure a paid pilot.
Month 3 — Prove: Onboard at least one paying customer, establish the delivery and governance cadence, document the first repeatable sales-to-delivery process, and build a repeatable approach for the next customer.
The essential 90-day outcome: at least one paying customer onboarded, and a credible, repeatable path to more.
The Offer
Salary Package : A pre-agreed salary of $80,000 to $120,000 per year set against revenue, cash flow, scope and performance.
Longterm ownership: A defined path to significant ownership, subject to agreed milestones and continued contribution. Vesting, transfer and governance terms are settled in the formal Co-Founder agreement.
The structure is deliberate. Modest cash early, real ownership as the revenue arrives.
Who Should Consider This
You may be a fit if you've sold B2B managed services, customer-experience solutions, outsourcing or business technology; can engage credibly with CEOs, COOs and support leaders; enjoy customer discovery and founder-led sales; can turn broad capabilities into a focused offer; understand recurring revenue, delivery economics and retention; work effectively with offshore and distributed teams; want direct ownership of revenue and customer relationships; and value cash-positive execution over fundraising theatre. Customer-support or outsourcing experience is valuable, but commercial judgment, operating discipline and the ability to win customer trust matter most.
Why Now
Businesses want the speed and leverage of AI, but customers still expect empathy, judgment and access to a person when it matters. At the same time, companies are under pressure to improve service without adding fixed headcount at the pace of volume. ResolveAI 360 brings automated first-line support, trained human resolution and quality-controlled delivery into one accountable managed service.
The delivery foundation exists. The opportunity now is to build the focused commercial company around it, and win that position first.
How to Apply Apply here →
Learn more: ResolveAI 360 · A Foundery
ResolveAI 360 is a venture built through A Foundery’s studio model. We build cash-positive businesses through focused, repeatable execution and measurable customer value.