CMDB Administrator (ServiceNow) Duration: 8-month contract with intent to convert Location: Remote Travel: None Role Overview
Seeking a CMDB Administrator to manage and mature the Configuration Management Database on the ServiceNow platform. This is a highly process-driven role focused on CMDB governance, data quality, discovery, and accountability. The CMDB is currently in an early maturity stage, and this role will play a key part in strengthening ownership models, improving data reliability, and reducing manual maintenance.
The CMDB Administrator will work closely with CI class owners, the ITOM owner, and the ServiceNow platform team to ensure configuration data is accurate, trusted, and actively maintained by the right stakeholders. Key Responsibilities CMDB Governance & Ownership
Own governance, standards, and operating processes for the ServiceNow CMDB
Drive accountability with CI class owners, shifting ownership of data maintenance to the business and IT teams
Chair and support Configuration Control Board (CCB) activities as needed
CMDB Operations & Data Quality
Maintain CMDB accuracy, completeness, and health across all CI classes
Perform CI remediation, including duplicates, malformed records, and custom attribute issues
Track and enforce compliance with CMDB policies and procedures
Support audits and compliance efforts (SOX, COBIT, PCI, etc.)
Discovery & Integration
Manage ServiceNow Discovery configuration and ongoing health
Partner with ITOM to integrate data from monitoring and discovery tools
Oversee data sources including Discovery, SCCM, and AWS Service Graph Connectors
Review and monitor integrations, credentials, and security standards
Process & Reporting
Define and document CMDB processes for data collection, validation, and maintenance
Build dashboards, reports, and KPIs focused on CMDB health, quality, and compliance
Analyze CMDB data to identify gaps, trends, and improvement opportunities
Collaboration & Enablement
Work closely with Service Desk, Infrastructure, Application, and Platform teams
Support Change, Incident, and Problem workflows related to configuration data
Provide guidance, training, and mentorship on CMDB concepts, policies, and best practices
Support strategic initiatives to ensure CMDB requirements are addressed within project timelines
Current Environment
CMDB maturity is early stage with foundational framework in place
Discovery is the primary data source and considered reliable
Minimal manual data maintenance outside of select systems (POS, IP cameras)
AWS teams are currently the most engaged CI owners
Platform team includes developers, business analyst, QA, Scrum Master, and ITOM owner
Required Qualifications
3+ years of experience in IT Service Management with strong CMDB focus
Hands-on ServiceNow experience, particularly CMDB and Discovery
Solid understanding of CSDM and configuration management practices
Experience working in Agile teams and production environments
Strong communication skills with the ability to influence data ownership
Preferred
ITIL Foundation certification
Experience with ITOM, ITSM, Change Management, and Enterprise Architecture modules