General Purpose of Position:
The Cluster Manager (CM) is responsible for overseeing several retail locations
and supervising multiple Retail Store Managers.
These responsibilities include driving sales metrics, executing operational
initiatives, controlling expenses, handling personnel issues, implementing
merchandising initiatives and applying company policies throughout the district.
The Cluster Manager are ultimately responsible for ensuring the highest level of
customer service throughout their stores by constantly improving the capability
of their team.
A Cluster Manager is a role model, leader, solves problems, makes informed
decisions and leads the workforce wisely in order to achieve maximum results.
The CM must demonstrate strong leadership skills and develop, implement and
manage programs and processes.
Qualifications
Sales
Demonstrate to other employees how to achieve and exceed sales targets.
Assist with keeping district team up to date on industry, carrier and company
changes.
Coordinate sales promotion activities.
Oversee preparation of merchandise placement and displays.
Help solve problems that affect the stores service, efficiency, and
productivity.
Conducts one on one monthly performance reviews with all location employees
to build more effective communications, to identify training and development
needs and to provide insight for the improvement of Solution Specialist
activity and performance
Ensure staff is selling utilizing the proper steps to a quality and complete
sale
Provide up to date industry and carrier specific information to sales team
Operations
Coach team to thoroughly learn all day to day procedure and role
accountabilities.
Follow up on location paperwork. Check for completion, accuracy, as well as
safeguarding customer information
Complete a quarterly inventory count personally with the Store Manager in
each location.
Review accurate and timely completion of RSM/RSC operational checklists.
Assist in locate missing phones & perform physical recounts as necessary
Remain aware and current on all performance markers both with the location,
district and the market
Monitor schedules and check for proper scheduling level to meet customer
service and sale goals.
Personnel Management
Oversee compliance of Store Managers with established Company policies and
standards, such as safekeeping of Company
funds and property, personnel practices, security, sales and record-keeping
procedures by performing required audits.
Drives sales performance; meeting individual, store and district sales goals
through coaching, training, continually
developing a sales team, monitoring and reviewing sales team progress.
Assist in the recruitment and hiring of the most qualified Retails Store
Managers and Retail Sales Consultants to meet the district's needs.
Conduct orientation, train and coach the management staff in execution of
daily tasks and to maximize sales.
Coach team to consistently and accurately reporting data in business systems
Participate in administering company policies and developing long range goals
and objectives.
Review operational reports and records to ensure adherence to Company
policies and procedures,
Coordinate new store openings and/ or closing of existing locations.
Communications & Public Relations
Conduct one's self as a representative of the Carrier and the company
Communicate company promotions, operational changes and overall goals with
district team.
Communicate key information to the Service Center to enable tailored
promotions and marketing for location needs
Maintain an open line of communication with the RSC, RSM, and peers, Regional
Director, Executives and Home Office.
Report potential problems and offer solutions to perceived shortcomings in
any Sun Com's system or policy.
Have and communicate a sense of pride in the company for which the employee
works
Actively promote the company and the carrier outside of the workplace for the
purpose of driving sales
Safeguarding of codes & passwords: incl. RQ4, carrier logins, email,
security, etc...
Other duties and responsibilities:
Monitor schedules and provide company with adequate follow up per policy
Contribute to a respectful and professional work environment; free from
discrimination, harassment or violence
Take personal responsibility for all problems within their control
Follow the intent and the letter of company policies and procedures as
outlined in the Handbook and/or communicated by
Sun Com's Management
Remain abreast of all changes within the wireless industry
Utilize all available resources to insure awareness improvements within Sun
Com
Maintain and energetic and positive "Do it Now" attitude
Any other tasks as assigned from time to time by the Regional Director or
Executive Management.
Skills and Competencies:
Ability to develop and train work force, build relationships, utilize skills
of workforce most appropriately.
Ability to maintain a fair, consistent set of standards as they apply to work
force.
Ability to adjust priorities and manage time wisely in a fast-paced
environment.
Ability to maintain records and documentation pertaining to work force.
Ability to communicate in a clear, concise, understandable manner, and listen
attentively to others, understands materials,
and provides instructions to all employees.
Excellent oral/written communication skills.
Computer proficiency in Microsoft Word, Excel, and PowerPoint.
Ability to prioritize a heavy workload and remain organized
Ability to conduct research and analyze information gathered.
Strong overall knowledge of the technology, telecommunications or electronics
industry.
Strong leadership and people management skills.
Good decision-making skills, problem-solving skills
Supervisory Responsibilities: Responsible for supervising and managing the store
Retail Store Managers
Education:
At least 18 years of age.
Legally authorized to work in the United States.
High School Diploma or GED
Experience:
Sales/general management experience
Previous successful personal sales and customers service background
Job Requirements:
Ability to work a full-time schedule including nights, weekends, and
holidays.
Strong interpersonal, communication, organization and follow-through skills.
Ability to travel 75% of the time.
Working conditions:
Physical Effort: Position requires moderate physical activity; requires
handling of average-weight objects up to 30 pounds,
or standing for long periods of time (more than 9 hours per day).
Physical Effort: Position requires moderate physical activity; requires handling
of average-weight objects up to 30 pounds, or standing for long periods of time
(more than 9 hours per day).
Physical Risk: Work environment involves some exposure to physical risks that
require following basic safety precautions;
must be able to work on ladder, push and pull 30lbs, lift up to 15 lbs
overhead; must be able to carry 50lbs or greater for at least 100 feet; and
stoop and bend.
Job Type: Full-time
Salary: $45,000.00 - $55,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
Day shift
Education:
High school or equivalent (Preferred)
Experience:
Management: 1 year (Preferred)
Retail sales: 1 year (Preferred)
Language:
Spanish (Preferred)
Work Location: On the road