We’re building the AI-driven future of customer success, from retention to growth!
We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Cloud Security Operations Engineer to join our Security team reporting to the Senior Manager, AI Response & Threat. This role is a remote role based in Mexico.
In this role, you’ll play a key role in strengthening our cloud detection and response practice by defending multi-cloud environments, building cloud detection coverage, leading incident investigations, and developing the tooling and processes that make the team more effective. This is a great opportunity for someone who thrives in a complex enterprise environment and enjoys working cross-functionally with teams like engineering and technical and non-technical stakeholders. The ideal candidate brings strong skills in cloud security operations, incident response, and SIEM detection engineering.
What You'll Do:
Triage and investigate alerts end-to-end across cloud-native tooling (GuardDuty, Sentinel, Security Command Center), determining severity and scope and closing with documented findings
Detect and respond to cloud-specific threats, including identity compromise, privilege escalation, access key and token abuse, misconfiguration exploitation, and data exfiltration from cloud storage
Build detections on cloud audit logs (CloudTrail, Azure Activity and Entra ID logs, GCP Cloud Audit Logs), network flow logs, and container and workload telemetry
Run proactive threat hunts using ATT&CK-aligned methods, including the Cloud and Containers matrices, to surface attacker activity that automated detection has missed
Build automation for cloud containment actions, such as credential revocation, instance isolation, and policy quarantine
Lead incident response from scoping and containment through post-incident review, performing forensics across cloud, host, network, and memory, and reporting clearly to technical and non-technical stakeholders
Build, tune, and maintain SIEM correlation rules and Sigma-based detection-as-code pipelines that reduce noise and improve signal quality
Own the health and reliability of the SecOps tooling estate, including SIEM, EDR, SOAR, and log ingestion pipelines, with responsibility for coverage, integration uptime, and vendor escalation
Participate in the on-call rotation, maintain operational runbooks, and contribute to red and purple team exercises
This role may require occasional travel (up to 10-20%) for team meetings, training, or company events. This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For:
4+ years in security engineering, SOC operations (T2/T3), or incident response within a complex enterprise environment, including 3+ years defending production cloud workloads
Bachelors Degree (or equivalent experience) and/or 5 years of related experience
Strong knowledge of cloud security architecture and telemetry in at least one major provider (AWS, Azure, or GCP), including the log sources needed for effective detection and investigation
Deep understanding of cloud IAM and identity-based attack paths, such as role assumption abuse, federation weaknesses, and long-lived credential compromise
Hands-on experience investigating real cloud incidents using native cloud logs and forensic acquisition methods
Experience with cloud-native threat detection services and with ingesting and normalizing cloud logs in a SIEM
Working knowledge of core cloud infrastructure (compute, storage, networking, and serverless) sufficient to assess risk and advise on remediation
Advanced proficiency with an enterprise SIEM, including detection authoring, correlation rules, pipeline administration, and tuning to reduce false positives at scale
Working command of MITRE ATT&CK to map detections to technique coverage, identify telemetry gaps, and design hunts against specific adversary behaviors
Digital forensics experience across host, network, and memory artifacts, including memory acquisition, disk imaging, and multi-source timeline correlation
Scripting in Python, PowerShell, or Bash, with production automation, log enrichment, or tooling integrations to show for it
Nice-to-have skills or experience:
CSPM/CNAPP or cloud workload protection experience (Wiz, Prisma Cloud, Defender for Cloud, Orca)
Experience in multi-cloud environments
Container and Kubernetes security (EKS, AKS, GKE), including runtime threat detection and image scanning
IaC for cloud guardrails and security configuration (Terraform, CloudFormation)
SOAR experience (XSOAR, Splunk SOAR, Torq), including playbook development, API integrations, and case management
Detection-as-code workflows with CI/CD integration and automated rule validation
Relevant Professional Certifications: GCIH, GCFE, GCIA, GCDA, OSCP, AWS Security Specialty, or GCP Professional Cloud Security Engineer
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact askTS@gainsight.com.
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
4+ years security engineering/SOC/incident response with 3+ years defending production cloud workloads; bachelor's degree or equivalent; strong cloud security architecture knowledge; SIEM proficiency; scripting in Python, PowerShell, or Bash; on-call rotation; occasional travel up to 10-20%.
Key Responsibilities
- triaging alerts
- detecting threats
- leading incident response
Skills & Tools
GuardDuty, Sentinel, Security Command Center, CloudTrail, Azure Activity, Entra ID, GCP Cloud Audit Logs, SIEM, EDR, SOAR, Python, PowerShell, Bash, Wiz, Prisma Cloud, Defender for Cloud, Orca, EKS, AKS, GKE, Terraform, CloudFormation, XSOAR, Splunk SOAR, Torq
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Mexico
- Languages: English
About Gainsight
An AI-powered retention engine orchestrating the customer journey for customer-centric companies. — Industry: Information Technology