Tech Managers:
• Business process mapping (AS-IS / TO-BE)
• Functional & non-functional requirements documentation
• User stories, acceptance criteria, and backlog grooming
• Gap analysis and impact analysis
• Stakeholder management across business and IT teams
• Data analysis and reporting (SQL basics, Excel, dashboards)
• UAT planning, coordination, and defect triage
• Strong documentation and communication skills
• Requirements elicitation (workshops, interviews, stakeholder reviews)
Technical & IT Skills (Must-Have)
• Strong understanding of IT systems and architecture
• Experience working with:
• Infrastructure, Cloud, or Application platforms
• APIs, integrations, and data flows
• Security concepts (vulnerabilities, incidents, access, compliance)
• Familiarity with SDLC, DevOps, and CI/CD pipelines
• Experience with incident, problem, and change management
• Ability to translate technical concepts for business stakeholders
Tools & Platforms
• Jira / Azure DevOps (stories, epics, sprint tracking)
• Confluence / SharePoint (documentation)
• ServiceNow (incidents, changes, requests, VITs)
• MS Project / Smartsheet (planning & timelines)
• Visio / Lucidchart (process & architecture diagrams)
• PowerPoint (executive-level communication)
Soft Skills & Leadership
• Strong facilitation and negotiation skills
• Ability to manage ambiguity and shifting priorities
• Proactive problem-solving and decision-making
• Excellent verbal and written communication
• Ability to challenge assumptions constructively
• Stakeholder confidence and executive presence
• Ownership mindset and accountability