• Ambience Healthcare is looking for a Clinician Support Specialist to serve as a frontline advocate for the clinicians using our AI-powered clinical documentation platform
• You’ll be part of a high-performing support team delivering world-class care across 35+ health system deployments — diagnosing complex technical issues, resolving them fast, and making sure clinicians can stay focused on what matters: their patients
• This is a 12-month contract role with shift hours determined by business need
• Candidates will be asked to indicate shift availability during the application process, including potential evening, overnight, and weekend coverage
• Serve as the primary point of contact for clinicians experiencing issues with Ambience’s AI documentation tools, delivering fast and empathetic support via Intercom, email, and other designated channels
• Diagnose and resolve complex technical issues related to Ambience’s platform, EHR integrations, and user configurations — and escalate with clear documentation when needed
• Identify and surface recurring issue patterns to Engineering, CSM/CES, and Product teams for continuous improvement
• Build and maintain internal and external support resources including troubleshooting guides, FAQs, and SOPs in Notion and Intercom
• Respond to PagerDuty alerts and on-call escalations per team protocols
• Contribute to weekly and monthly reporting workflows across CSAT, FCR, and handling time metrics
• Participate in team meetings, 1:1s, and cross-functional syncs