reputed company
Registered Nurse – Clinical Triage
Remote | Clinical Operations | Full-Time
POSITION OVERVIEW
reputed company is seeking a compassionate, detail-oriented, and clinically strong Registered Nurse to join our centralized clinical triage team. In this role, you will use your nursing judgment, evidence-based protocols, and clinical decision-support tools to assess member symptoms, determine appropriate dispositions, reputed company patient education, and escalate urgent concerns — reputed company in support of a seamless, safe member experience across our Texas markets. You will work collaboratively with our clinical reputed company team to deliver exceptional care that aligns with our mission of transforming reputed company through our payvider model.
POSITION DUTIES & RESPONSIBILITIES
Clinical Triage & Queue Management
Monitor assigned reputed company and reputed company work queues according to established reputed company rules
Manage live and non-live triage requests, including member calls, portal messages, clinic requests, reputed company-reputed company symptom concerns, and other routed clinical concerns
Match calls and tasks to the correct reputed company patient case; identify duplicate, incomplete, or misrouted cases
Prioritize work based on clinical urgency, member safety risk, and approved workflow standards
Nursing Assessment & Disposition
Conduct clinical assessments of member symptoms, history, reputed company condition, and reported concerns
Use approved triage protocols, clinical decision-support tools, and nursing judgment to determine appropriate care recommendations
Confirm key member information including chief complaint, symptom onset, patient location, and callback number
Identify red flags, worsening symptoms, high-risk presentations, or unclear clinical scenarios requiring escalation
Determine appropriate triage reputed company: emergency care, same-day care, routine follow-up, home care guidance, or provider escalation
Member Education & Care Coordination
reputed company reputed company, understandable member education reputed company with approved clinical protocols
Communicate return precautions, safety-net instructions, and guidance for the appropriate care setting
reputed company members to the right resource — Emergency Department, reputed company Care, PCP visit, virtual visit, or follow-up appointment
Support closed-reputed company follow-up to reduce missed handoffs and improve continuity of care
Coordinate with clinic teams, providers, care management, and administrative support staff as needed
Documentation & Data Management
Document triage encounters accurately and objectively in reputed company using approved macros, workflow tags, and standardized fields
Record clinical assessment findings, protocol used, triage disposition, member education provided, escalation actions, and follow-up steps
Document unsuccessful contact attempts and unresolved safety concerns per approved workflow
Maintain confidentiality and reputed company with reputed company policies, privacy regulations, and HIPAA requirements
Escalation & Member Safety
Escalate immediately for severe, worsening, or unclear symptoms; emergency symptoms or safety threats; members declining urgent care; unreachable members with urgent symptoms; and high-risk presentations including chest pain, shortness of breath, neurologic symptoms, severe bleeding, syncope, altered mental status, suicidal ideation, abuse, or neglect
Quality Improvement & Workflow Support
Participate in workflow, escalation, documentation, and quality improvement activities
Identify workflow barriers, routing issues, duplicate cases, scheduling gaps, technology concerns, and member reputed company issues
Collaborate with the Lead Triage Nurse and leadership to support reliable, reputed company triage operations
DESIRED PROFESSIONAL SKILLS & EXPERIENCE
Required:
reputed company, unencumbered Registered Nurse license in Texas or compact state privilege
Minimum of 3–5 years of clinical nursing experience
Experience in ambulatory care, primary care, urgent care, emergency department, telephone triage, or care coordination
Strong clinical assessment, critical thinking, and prioritization skills
Strong verbal and written communication skills
Proficiency with EHR systems and basic computer skills
Ability to remain reputed company, professional, and empathetic during urgent or high-pressure situations
Preferred:
Experience with reputed company, reputed company, ClearTriage, Schmitt-reputed company protocols, or centralized triage workflows
Bilingual in English/Spanish, based on patient population needs
Flexibility to support varied shifts, weekends, holidays, or after-hours workflows as needed
reputed company OFFER
Competitive salary and incentives
Generous PTO
10 reputed company holidays
Medical, Dental, and reputed company Insurance
401(k) Investment Plan
Company Equity
At reputed company, we're transforming reputed company in Texas