Job Description:
• Own onboarding end to end for all organizational team members
• Facilitate trainings, evolve training content, and complete competency checklists that verify skills directly
• Serve as the team's go-to expert on Athena and EHR workflows
• Provide spot trainings and detailed 1:1 feedback on documentation, workflow, and system navigation
• Continuously streamline onboarding content and checklists to shorten ramp-up time
• Audit medical staff documentation and practice after onboarding
• Coach staff to correct training drift early
• Share audit feedback with individuals and supervisors
• Track and report training adherence using quantitative and qualitative data
• Coordinate and facilitate continuing education
• Train other facilitators to lead or co-lead courses
• Design original SUD/behavioral health training content and curriculum
• Apply adult learning principles and individualized learning plans by clinician, role, or team
• Serve as subject matter expert for the Learning Management System, owning its accuracy, efficiency, and reporting
• Assess clinical quality and competency across nursing, therapy, medical, and care coordination disciplines
• Partner with medical and Operations leadership to close workflow and quality gaps
• Ensure training materials comply with state, federal, and accreditation standards such as CARF
• Keep materials current as Athena, evidence, and regulations evolve
Requirements:
• Active RN license or equivalent medical background, with direct behavioral health and/or SUD clinical experience (required)
• Hands-on expertise with Athena or a comparable EHR from a clinical workflow perspective (required)
• Experience designing and facilitating clinical training or curriculum
• Ideally, LMS experience, adult learning theory, and instructional design
• Genuine interest in training, coaching, and process rather than returning to direct patient care
• Comfortable being the external, accountability-holding presence, not a peer
• Comfortable with basic statistics and data-driven reporting on training adherence
• Strong public speaking and facilitation skills
• Able to grasp new concepts quickly and adapt to rapid change
• Willingness to travel approximately 25% of the time, fluctuating as needed
Benefits:
• Generous Paid Time Off (prorated for new employees)
• 12 Vacation days
• 12 Wellness (Sick) days
• 3 Floating holidays
• 9 Company-observed holidays
• Jury Duty, Voting Leave, and other forms of paid time off may be available
• Eleanor-paid medical and dental insurance plans
• Affordable vision coverage
• 401(k) plan with 3% match
• Short-term disability
• Long Term Disability (employee paid)
• Life Insurance (Eleanor and employee-paid options)
• Paid Family & Medical Leave (PFML)
• Mindfulness App Reimbursement
• EAP with eight face-to-face sessions
• Virtual health and wellness visits covered by the medical plan