Job Description:
• Provide non-clinical administrative support to clinical teams
• Ensure timely, accurate, and efficient coordination of patient care activities
• Serve as a key partner to nurses, pharmacists, providers, and internal business partners
• Manage administrative workflows, maintain patient records, coordinate documentation, and support therapy-related processes
• Deliver exceptional customer service while ensuring compliance with company policies, regulatory requirements, and quality standards
• Improve operational efficiency and support positive patient outcomes
Requirements:
• High school diploma or equivalent required
• Experience in healthcare administration, specialty pharmacy, or a clinical support environment preferred.
• Strong organizational, time management, and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and healthcare documentation systems.
• Ability to work independently and collaboratively in a team-oriented environment.
• Demonstrated commitment to quality, accuracy, and exceptional customer service.
• Two or more years of experience in healthcare, specialty pharmacy, care coordination, or a clinical support environment.
• Experience supporting specialty therapies, infusion services, or complex patient care programs.
• Knowledge of healthcare regulations, including HIPAA, and an understanding of specialty pharmacy or infusion workflows.
• Experience using electronic health record (EHR) systems and healthcare applications such as Epic, Microsoft Office Suite, and other clinical documentation platforms.
• Strong analytical and problem-solving skills with a focus on continuous process improvement.
• Excellent interpersonal, written, and verbal communication skills with the ability to build effective relationships across multidisciplinary teams.
• Proven ability to work independently while collaborating effectively with cross-functional teams.
• Experience with quality assurance, documentation review, data tracking, and reporting.
• Customer-focused mindset with a commitment to delivering exceptional service to patients, providers, and internal stakeholders.
• Ability to adapt to changing priorities and contribute positively to organizational change initiatives.
Benefits:
• medical, dental, and vision coverage
• paid time off
• retirement savings options
• wellness programs
• other resources, based on eligibility