The Clinical Specialist will play a critical role in supporting the commercial success of ONWARD Medical’s innovative neurorehabilitation technology across international markets. Acting as a clinical expert and field trainer, this role supports the sales team by providing high-level clinical education, conducting product demonstrations, product training, ongoing clinical support and building strong relationships with healthcare professionals.
Responsibilities
Experience, Qualifications & Skills
This is a fully remote position that can be based anywhere within Europe.
Responsibilities
- Support the sales team in driving adoption of ONWARD’s therapy by delivering impactful clinical training and product demonstrations to healthcare professionals.
- Partner with Sales team to ensure seamless clinical onboarding and support for new customers.
- Serve as the clinical liaison during evaluations, pilot programs, and post-sale onboarding.
- Train physicians, therapists, and clinical staff on the appropriate use and integration of ONWARD’s technology into therapy pathways.
- Participate in site visits to support live cases, troubleshoot usage, and build clinician confidence.
- Assist with product presentations, clinical workshops, and customer meetings to reinforce therapy value and outcomes.
- Maintain detailed records of clinical support activities, site readiness, and customer feedback in Salesforce.com.
- Collaborate cross-functionally with Sales, Marketing, and Product teams to refine messaging, tools, and training materials.
- Represent ONWARD at regional conferences, tradeshows, and events as a clinical expert and brand ambassador.
- Monitor clinical trends, customer needs, and therapy outcomes to continuously improve the user experience.
Experience, Qualifications & Skills
- Bachelor’s degree required; degree in Physical Therapy, Occupational Therapy, Nursing, or related clinical field strongly preferred.
- Minimum of 5 years’ experience in a clinical support, field training, or sales support role in the medical device or rehabilitation space.
- Experience with spinal cord injury (SCI), neuromodulation, neurorehabilitation, or DME preferred.
- Strong presentation, teaching, and interpersonal communication skills.
- Comfortable working alongside sales teams and engaging with a range of healthcare professionals.
- Highly organized, self-motivated, and able to manage travel and clinical support priorities independently.
- Proficient in Salesforce or other CRM systems.
- Flexible to work in a fast-paced, evolving commercial environment.
- Travel requirements: Up to 60%, including overnight travel.
- Valid driver’s license and access to a reliable vehicle.
- Familiarity with HIPAA and healthcare compliance standards.
- Fluent in English and French.
- Represents the ONWARD Commitments.
This is a fully remote position that can be based anywhere within Europe.
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