POSITION IS ELIGIBLE FOR REMOTE / WORK FROM HOME OPPORTUNITY
DEPARTMENT: MAC CLINICAL SERVICES
JOB GRADE: N11
As a condition of employment physical work location must be in one of the 50
states or the District of Columbia.
Notice of Collection & Privacy Policy for Applicants Residing in California:
California Applicant Privacy Policy | Noridian (noridiansolutions.com)
[https://noridiansolutions.com/california-applicant-privacy-policy/]
JOB TITLE
Clinical Services Operations Specialist
JOB SUMMARY
The Operations Specialist provides support services within departments and/or
teams. The position conducts research, prepares, updates, and maintains
electronic records using computer systems.
Essential Functions
KEY DUTIES/RESPONSIBILITIES/ACCOUNTABILITIES
Accurately prepares and/or processes electronic records to and from workflows
by verifying, entering, organizing, sorting, and routing to appropriate
locations.
Conducts research to resolve unique and complex errors or issues with records
and/or systems.
Communicates with others based on research findings.
Provides guidance to others based on research findings.
Monitors, tracks, and/or communicates workload status to appropriate staff.
Creates and/or processes incoming and/or outgoing communication.
Cross trains to multiple functions or workloads.
Prioritizes functions or workloads depending on business need and/or
direction.
Collaborates and communicates with peers and leaders.
May process live claims using applicable computer systems.
May contact customers to obtain, clarify, or provide information through
phone, email, fax, or other communication methods.
May mentor and/or train peers and may assess review accuracy/quality of
peers.
May be assigned other special projects and/or assignments.
NON-ESSENTIAL DUTIES AND FUNCTIONS
Other duties as assigned
MINIMUM QUALIFICATIONS
High school diploma or GED
1 year clerical experience
Experience working in multiple computer systems at one time
Strong computer experience
Microsoft Office experience
Strong written and verbal communication skills
PREFERRED QUALIFICATIONS
ABOVE REQUIREMENTS AND THE FOLLOWING:
2 years’ clerical experience
1 year Noridian Healthcare Solutions experience
Healthcare/healthcare administration experience
Government or private insurance experience
10-key proficiency
Strong research, analysis, and organizational skills
Strong prioritization skills
Strong problem-solving skills
Strong attention to detail
ENVIRONMENT AND COGNITIVE/PHYSICAL DEMANDS
Office Environment
Ability to read, hear, speak, keyboard, reason, communicate effectively and
problem solve
Requires prolonged sitting and telephone use
Requires the use of office equipment such as computer terminals, telephones,
copiers and printers
Infrequent lifting to 15ounds
Infrequent stooping
SEGREGATION OF DUTIES
Every employee is responsible to perform their duties and responsibilities in
accordance with Noridian values, policies and procedures, including but not
limited to: Segregation of Duties Principles, HIPAA, Security and Privacy, CMS
requirements, the Noridian Compliance Program and any other applicable laws,
rules and regulations.
STATEMENT OF OTHER DUTIES
This document describes the essential functions, requirements, and
responsibilities of this job, and is not intended to be a complete list of all
tasks and functions. Employees may be requested to perform job related tasks
other than those specifically listed in this description and may be required to
perform any task requested by the supervisor or management.
TOTAL REWARDS PACKAGE:
Health, Dental and Vision Insurance, Voluntary Insurance Plans, Health Savings
and Flexible Spending Accounts, 401k and Company Match, Company-paid Life
Insurance, Education Assistance Program, Paid Sick Leave, Paid Holidays,
Increasing PTO Accrual Plan, Medical/Parental/Disability Leave, Workers
Compensation, Retiree Benefits, Severance Package, Employee Assistance Program,
Financial and Health Wellness Benefits, Casual Dress, Open Office Setting, and
Online Learning System.
CMS ACCESS COMPLIANCE AND REGULATION CONTINGENCY STATEMENT
Some positions require compliance with (i) federal and agency specific
regulations and related clauses included in Noridian's prime contracts with the
Government, (ii) background checks, and (iii) eligibility for a
government-issued identification card.
An employee in this position may be required to possess a “Federal
Identification Card” (Federal ID) as a condition of employment. Federal ID’s may
include one of the following: Personal Identity Verification (PIV) card,
Personal Identity Verification-Interoperable (PIV-I) card, a Local-Based
Physical Access Card issued by CMS, or a Local-Based Physical Access Card issued
by another Federal agency and approved by CMS. Obtaining a Federal ID and
continued eligibility for this position may require the successful completion of
a Federal Background Investigation performed by the Federal Government and a
residency requirement that you have lived in the United States at least three
out of the last five years. Failure to obtain a Federal ID may result in the
removal from the position or termination of employment.
EQUAL EMPLOYMENT OPPORTUNITY
Equal Employment Opportunity
Qualified applicants will receive consideration for employment without regard to
race, color, religion, sex, national origin, disability, protected veteran
status or other characteristics protected by state or federal law.
The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant. However,
employees who have access to the compensation information of other employees or
applicants as a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response to a formal
complaint or charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the employer, or (c)
consistent with the contractor’s legal duty to furnish information. 41 CFR
60-1.35(c)
Below is the salary range for potential new hires.
Salary Range: The pay range for this position is $15.66-$20.61 / hourly,
however, the base pay offered may vary depending on geographic region, internal
equity, job-related knowledge, skills, and experience among other factors.
Other Compensation: Incentive Plan & Lifestyle Benefit
This job will be closed 09/23/2026 at 8:00AM CST. No further applications will
be considered.