Job Description:
• Make outbound and take inbound calls with Humana members
• Collect medication history information
• Prepare members for comprehensive medication reviews
• Guide prescription drug optimization for patients taking multiple medications
• Create health awareness through Rx Education and targeted quarterly campaigns
• Assist Pharmacists by placing and retrieving calls to confirm medication adherence and provide counseling
• Perform varied, moderately complex administrative, operational, and customer support assignments
• Perform computations and semi-routine assignments
• Report to a Clinical Programs supervisor
Requirements:
• Resident State Pharmacy Technician License OR National Pharmacy Technician Certification
• Applied knowledge of insurance processing, customer service, or call center processes
• Must have a designated work area with a door that locks
• Must work any hours Monday–Friday between 8:00am–7:00pm EST
• Must work holidays, weekends, and overtime when applicable
• Must be on time with camera ON during 2+ weeks of training and required leadership meetings
• Must remain in the position and campaign for a minimum of twelve months
• Must avoid unapproved absences, tardiness, and early departures during the 180-day appraisal period
• Associate's degree or equivalent work experience
• Mail order or retail pharmacy experience
• Fluent English and Spanish
• Previous call center or pharmacy-setting experience
• Capability in problem resolution and supporting team-based resolutions
• Home internet with at least 25 Mbps download and 10 Mbps upload
• Dedicated workspace without ongoing interruptions to protect PHI/HIPAA information
Benefits:
• $1,500 hiring sign-on bonus, paid 50% at hire and 50% at 180 days, subject to remaining employed
• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company holidays
• Personal holidays
• Paid parental leave
• Paid caregiver leave
• Short-term disability
• Long-term disability
• Life insurance
• Career growth and training opportunities
• Remote work arrangement
• Dedicated work-from-home space
• Occasional travel to Humana offices for training or meetings