Banyan Treatment Centers is seeking a Clinical Program Improvement Specialist to
support the National Clinical Director of Virtual Care in building, refining,
and scaling the infrastructure behind Banyan's Virtual IOP. This role blends
clinical program development, training design, compliance support, outcomes
measurement, and patient-facing programming.
The specialist brings a clinical background and direct patient care experience
to this work, applying a clinical eye to program design, curriculum development,
and patient care initiatives across the virtual care continuum. This perspective
allows the specialist to translate day-to-day clinical realities — what staff
encounter in session, what patients need between touchpoints, where
documentation and workflow create friction — into stronger training, sharper
outcomes tracking, and more responsive programming. The role is intentionally
cross-functional, sitting at the intersection of clinical operations, quality,
and program development.
Position Details
Reporting To: National Clinical Director of Virtual Care
Schedule: Full-time| 8:30 AM - 5 PM ET
Location: Remote
Key Responsibilities
Staff Training Program Development (Lead)
Leads design, build-out, and ongoing iteration of Banyan's enhanced clinical
training program under the supervision of the National Clinical Director of
Virtual Care and General Manager.
Partners with Clinical Supervisors on staff training needs identified through
supervision and case review.
Builds onboarding curriculum aligned with the Clinical Operations
Coordinator
Maps and refines the clinical intake process — workflow, documentation
templates, and hand-off points — in partnership with the National Clinical
Director on any changes affecting clinical decision thresholds.
Documentation & Compliance Support
Partners with the Compliance team on documentation adherence audits and staff
remediation plans.
Tracks compliance gaps and develops job aids, checklists, and reference tools
for clinical staff..
Outcomes Measurement
Partners with Clinical Programming to design outcomes tracking policies and
select measurement tools.
Builds reporting cadence and dashboards for clinical KPIs and census-related
outcomes.
Translates outcomes data into recommendations for curriculum and continuous
program improvement.
Virtual Care Alumni Programming
Partners with National Alumni Director to develop alumni programming specific
to the Virtual IOP track to ensure community remains engaged and supported.
Partners with Care Coordination team on transitions from active treatment
into alumni programming.
Clinical Model Re-Design & Evolution
Contributes program design input and drafts frameworks supporting the ongoing
evolution of the telehealth IOP model.
Serves as a build and documentation partner on admission criteria and
clinical framework projects, with clinical authority retained by licensed
clinical leadership.
Patient / Client Feedback Panel
Partners closely with General Manager and Product Experience lead to stand up
and facilitate Banyan's patient/client feedback panel.
Owns panel logistics, facilitation, and synthesis of feedback into actionable
program recommendations.
PRN Group Facilitator
Provides PRN facilitation coverage for IOP groups as needed (loosely, twice a
month)
Other Strategic Projects
Supports additional cross-functional initiatives as assigned in service of
telehealth IOP growth and strategic priorities.
Qualifications
Master's degree in a behavioral health field (e.g., counseling, social work,
psychology).
Strong written and verbal communication skills; comfortable building
processes, training materials, and documentation from the ground up.
Experience with or strong aptitude for program development, process
improvement, and data-informed decision-making.
Working knowledge of behavioral health / SUD treatment settings preferred
(IOP, PHP, or similar levels of care).
Experience working directly with patients preferred.
Why Join Banyan Treatment Centers?
Banyan Treatment Centers is a nationally recognized leader in addiction and
mental health care, accredited by The Joint Commission. As a Clinical Program
Improvement Specialist, you will:
Join a mission-driven organization committed to ethical, compliant, and
compassionate care.
Play an integral role in supporting clinical services, patient engagement,
and treatment continuity.
Collaborate with experienced clinicians, case managers, and interdisciplinary
treatment teams.
Enjoy comprehensive benefits for eligible full-time team members, including
medical, dental, and vision insurance; life insurance; short- and long-term
disability coverage; a 401(k) with employer match; paid time off and
holidays; and employee assistance and wellness programs.
Apply Now!
If you are passionate about supporting clinical care and helping patients
progress through treatment and recovery, we encourage you to apply and join the
Banyan Treatment Centers team.
EOE