Clinical Lead

OPPORTUNITY FOR IMPACT Alloy is hiring a Clinical Lead to own our relationship with the medical group on behalf of Alloy's operational team. You will support the medical group who delivers care on the platform, set and hold the standard for quality and responsiveness, and provide clinical insight inside the company. This role sits at the center of two worlds. On one side, you operationalize the physician workforce through our vendor relationship: supporting onboarding for Alloy's systems, providing education for Alloy's product offerings, and day-to-day support for a distributed group of prescribing clinicians. On the other side, you are embedded cross-functionally - partnering with Product, Operations, Customer Experience, Pharmacy, and Marketing to translate clinical requirements into the workflows, tools, and language those teams build with. KEY RESPONSIBILITIES Medical Group Vendor Management Own the physician vendor relationship: coverage, patient volume, state licensure distribution, and time to case completion Partner with medical group to define account staffing requirements for physicians assigned to the Alloy account Lead the Alloy onboarding for all clinical staff, including use of proprietary AI tools, and SLA expectations Confirm prescribing physicians on Alloy's vendor platform meet Alloy's initial and ongoing documented standards, escalating any gaps to the medical group for clinical review Monitor and support physician performance, using AI-assisted review tools where appropriate Provide day-to-day direction and troubleshooting for the clinical team on operational questions Alloy Operational Support Ensure timeliness, and completeness of treatment plans, prescriptions, and patient communications against Alloy's SLA and documentation standards, escalate any anomalies to medical group. Protect patient information with all internal workflows Own and maintain and update the administrative SOPs and how-to references Review internal and external materials for clinical correctness and operational fit, working with the Clinical Advisors where deeper specialty input is needed Education and training Design and run ongoing education and training for physicians, and for the broader Alloy team, in coordination with the Clinical Advisor Capacity and workforce planning Partner with Operations to use data and analytics to determine when and where additional clinical capacity is needed Balance physician availability against case volume so patient care stays timely without carrying idle capacity Cross-functional clinical partnership Serve as the clinical liaison across Product, AI, Operations, Customer Experience, Pharmacy, and Marketing Partner with Product and AI to identify clinical operational problems and co-develop tools, including AI monitoring and assessment tools Coordinate with the Director of Customer Experience so patient experience is seamless across the organization Partner with Operations to monitor process effectiveness and make data-driven recommendations for improvement QUALIFICATIONS Behavioral Competencies Decisive under clinical ambiguity — makes sound calls on physician performance, compliance gray areas, and patient-impacting issues without waiting for a perfect data set; knows when to escalate versus resolve independently. Ownership without a safety net — treats physician network quality and compliance as fully theirs, not something to hand off to Legal, Product, or Ops when it gets hard; proactively surfaces problems before they become incidents. Translates across very different audiences — can speak clinically with physicians, operationally with Ops and CX, and technically with Product/AI, without losing precision or credibility with any of them. Comfortable being the accountable party in a fast-moving org — doesn't need fully-built systems or precedent to act; builds the process as they go and adjusts as the company scales. Investment in the women's health mission — brings real conviction to the idea that midlife women deserve better care, not just professional competence in delivering it; this shows up in how they talk about patients, not just metrics. Protects patient trust as a first-order concern — instinctively weighs decisions (speed, staffing, tooling) against patient safety and experience, rather than treating trust as a constraint layered on top of the "real" job. Skills & Experience 10+ years of clinical experience, as an NP, with substantial time in midlife women's health Prior clinical leadership experience, preferably in women's health, including direct responsibility for clinician performance Telehealth experience, particularly in asynchronous environments Prescribing experience with menopausal hormone therapy, and with GLP-1 or other anti-obesity medications Working knowledge of multi-state scope-of-practice and telehealth prescribing rules Comfort working directly from data: reads dashboards, works in spreadsheets, and can reason about SLAs, case volume, and capacity without waiting on an analyst Able to thrive in a fast-paced, rapidly evolving environment Exceptional communication, interpersonal, and organizational skills, and a highly streamlined approach to structure and communication Preferred Menopause Society Certified Practitioner (MSCP), formerly NCMP Multi-state licensure already in place, or willingness to obtain licensure in additional states Experience building or scaling a distributed clinician workforce Experience running a clinical quality program: chart review, peer review, QA rubrics, or clinical audit Familiarity with credentialing and licensure operations Hands-on experience with AI-assisted clinical review or documentation tools, and interest in helping shape them Experience working inside an affiliated medical group ABOUT ALLOY HEALTH Alloy Health is the leading direct-to-consumer women's digital health company, providing expert care, trusted information, and personalized solutions that help women feel their best in perimenopause and menopause. We are the only platform connecting women in all 50 states and Washington, D.C. with physicians trained specifically in menopause care, offering longitudinal, one-on-one access to expert doctors across the full midlife journey — hormonal health and menopause care alongside weight management, skin and hair changes, and sexual wellness. Female-founded and female-led, Alloy isn't just changing access to care; we're changing the conversation. Our team includes nationally recognized experts in women's health and aging, and our work has been featured in The New York Times, The Washington Post, Vogue, Women's Health, Forbes, Oprah Daily, CBS Sunday Mornings, The Today Show and more. Compensation & Benefits Annual Salary: $125,000 - $170,000 At Alloy, you will be joining a kind, passionate & driven team, with a mission and a sense of humor. As part of the early team, you’ll have real autonomy, ownership, accountability within a flexible work environment. Benefits include: Competitive salary & equity package with mid-stage equity Comprehensive health benefits (medical, dental, vision) Company paid Short and Long Term Disability, Life Insurance 401K Fully remote role; employees are provided with a monthly stipend to cover mobile and WiFi expenses Flexible time off policy As part of our commitment to ensuring a legal workforce, Alloy Health, Inc. participates in E-Verify, an electronic system used to verify employment eligibility. Your employment eligibility will be confirmed through the E-Verify system. For more information about E-Verify, please visit www.dhs.gov/E-Verify. E-Verify Participation Notice Right to Work Poster Equal Employment Opportunity We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status.