Purpose: The Clinical Documentation Specialist, part of the Operations team, is responsible for obtaining medical documentation from provider offices to complete the sale and secure the funding of a Speech Generating Device. The role requires consistent communication with Speech Language Pathologists, Clients, Care Providers, and Prescribers. The ideal candidate will have experience with collecting and reviewing medical documentation, customer service, HIPAA (Health Insurance Portability and Accountability), and electronic paperwork filing.
Essential Duties & Responsibilities
Drives forward movement within the post-trial pipeline, proactively removing barriers and ensuring timely progression
Obtains medical records and prescriptions from Prescribers
Maintains accuracy of client records within CRM (HubSpot) in alignment with internal processes
Obtains information necessary to ensure pipeline progression
Maintains diligent organization of documents using Adobe and internal software tools
Accurately and timely documents activities and correspondence using company’s internal software tools
Demonstrates urgency and ownership in supporting the end-to-end sales process, recognizing timely documentation submission and customer satisfaction as key drivers of revenue
Knowledge, Skills & Abilities:
Proficient in English with strong written and verbal communication skills, required
Excellent customer service skills and professionalism
Highly organized
Ability to interpret medical documentation and determine its adequacy for insurance approval and reimbursement purposes
Strong critical thinking and problem-solving skills
Effective written and verbal communication skills
Ability to effectively handle multiple and shifting priorities
Proficiency and comfortability in making and answering numerous phone calls throughout the workday
Ability to take on new challenges and work outside of one’s comfort zone
Ability to resolve issues in a professional and timely manner
A team player with overall company goals in mind
Ability to maintain proper, courteous, and helpful telephone etiquette
Ability to demonstrate sense of urgency and willingness to go above and beyond to complete tasks
Ability to comfortably interface with various users across the organization
Education & Experience
High School Diploma, required.
Associate’s or Bachelor’s Degree, preferred
1-2 years’ experience in customer service or within the healthcare industry, required
Experience with Adobe, Microsoft Suite, HubSpot (or other CRM), cloud-based phone systems, video meetings (such as Zoom), & instant messaging systems (such as Slack), preferred.
Work Environment & Physical Demands
Work is performed remotely from a home office. The individual is expected to maintain a safe, productive workspace with reliable and secure internet access.
Travel
No travel is required for temporary positions.
Accommodations
To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
If you require an accommodation, please reach out to Human Resources at for assistance. We are here to help!
Lingraphica and Pay Transparency
At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $50,000 to $55,000 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.
To learn more about Lingraphica, visit: ! To learn more about our benefits offerings, click here!
This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.
Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments. Lingraphica is a leader in augmentative and alternative communication (AAC) technology, helping people with aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services, is focused on improving communication outcomes and supporting individuals, families, and care teams. We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.
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