Job Description:
• Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
• Answer incoming calls to the consult center and accurately record patient information
• Communicate with clinical specialists to coordinate timely and satisfactory results
• Coordinate paperwork
• Ensure images are uploaded from client hospitals to VidiStar
• Set up video conferencing exam units and test connections
• Handle inbound and outbound calls from employees, clients, and clinical specialists courteously and respectfully
• Provide Tier 1 technical support to hospitals and company physicians
• Facilitate and confirm timely handoff to Tier 2 IT support
• Immediately report SLA failures, company-goal failures, or conflicts to the supervisor
• Perform work without established procedures when necessary
• Complete other tasks as needed
Requirements:
• High School Diploma, GED or Equivalent Certification Required
• At least one year of experience working in a call center environment or healthcare or IT
• Strong communications skills (written and oral)
• Ability to work effectively across departments
• Demonstrated proficiency with Microsoft Office programs, communication, and collaboration tools in various operating systems
• Ability to learn software and systems
• Excellent phone/customer service skills and high attention to detail
• Flexibility and adaptability in a fast-paced environment
• Ability to quickly learn and adapt to new technologies and systems
• Ability to excel in a remote work setting, high-growth and fast-paced organization
• Ability to work the overnight schedule of 10:45 PM EST–7:00 AM EST, Friday–Tuesday
• Ability to work weekends and holidays
• Must be able to remain in a stationary position 50% of the time
Benefits:
• 100% Remote Work
• Health Insurance (Medical, Dental, Vision)
• Comprehensive benefits — health, dental, vision, life, and 401(k)
• Paid Time Off
• Sick Leave
• Paid Training Schedule (2–4 weeks)
• Culture of ownership, transparency, and results
• Opportunity to directly impact patient access nationwide