Job Description:
• Communicate with patients through phone calls, email, SMS, and the patient portal.
• Deliver a compassionate, professional, and patient-centered experience during every interaction.
• Adapt to evolving workflows and support new clinical programs as they are introduced.
• Collaborate with providers and internal teams to support patient care, including medication questions, side effects, dosing, and general treatment support.
• Route and escalate clinical concerns to providers when appropriate.
• Coordinate prescription workflows with pharmacy and fulfillment teams.
• Document patient interactions accurately and efficiently in internal systems.
• Support care coordination across GLP-1, peptides, HRT, wellness programs, and additional clinical programs as we continue to grow.
• Meet performance expectations for response time, quality, resolution, and patient experience.
Requirements:
• Active LVN/LPN license or medical office experience
• Minimum 2 years of clinical or medical experience within the last 4 years
• At least 1-2 years of remote or telehealth experience
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable working independently while remaining highly engaged in a remote setting.
• Proficient with computers and able to learn new software and workflows quickly.
• Familiarity with GLP-1s, peptides, HRT, men's health, or other telehealth treatment programs (preferred)
• Experience with EMR, CRM, or ticketing systems (preferred)
• Preferred availability for a Thursday–Monday schedule
• Experience working in a fast-paced, high-volume environment (preferred)
Benefits:
• Competitive compensation
• Benefits Package (Health, Dental, Vision)
• Fully Remote Position
• Paid time off and company holidays
• Opportunities for career growth within a rapidly scaling company
• Exposure to cutting-edge therapies in wellness and longevity