About the position
As a Clinic Office Assistant I, you are one of the most important points in a personal journey to a better life, being the first person they will interact with at Spectrum Health. Your workday will offer you the chance to provide exceptional customer service to promote a sense of belonging and compassion to people experiencing a life crisis. Your ability to connect with people will be a step towards better mental health and their recovery journey!
Responsibilities
• Provide exceptional customer service
• Engage people over the phone and in person
• Perform insurance verification
• Assist people in a fast-paced environment
• Maintain attention to detail and organizational skills
• Be dependable and flexible
Requirements
• High School Diploma, GED or equivalent
• Some experience in a related field
• Strong interpersonal skills
• Ability to multitask in a fast-paced environment
• Excellent attention to detail and organizational skills
• Dependability and flexibility, including availability to work some evenings until 7pm
• Knowledge and understanding of basic computer skills
• Reliable transportation
Nice-to-haves
• Interest in customer service
• Skills to engage people over the phone and in person
• Strong computer & multitasking skills to get people what they need quickly
• Insurance verification
Benefits
• Industry leading healthcare benefits
• Flexible Spending and Health Savings Accounts
• 401K
• 11 paid holidays
• Flexible work schedules to promote work-life balance
• Exceptional time off – up to 30 days after just a few years of service
• Free Life Insurance
• Growth and promotional opportunities in the human services sector
• Access training to develop skills if you would like to pursue a career as a behavioral health professional