Welcome to Allina Health System, where we are dedicated to providing high-quality healthcare services to our patients. We are currently seeking a Clinic Business Representative to join our team and contribute to our mission of helping people live healthier lives. As a Clinic Business Representative, you will play a crucial role in ensuring the smooth operation of our clinics by managing administrative tasks and providing exceptional customer service. We are looking for a detail-oriented, organized, and customer-focused individual to join our team. If you are passionate about healthcare and making a positive impact in people's lives, we encourage you to apply for this exciting opportunity.
Greet and welcome patients and visitors to the clinic in a friendly and professional manner.
Answer phone calls and respond to inquiries from patients, insurance companies, and other stakeholders.
Schedule appointments and manage the clinic's appointment calendar.
Verify insurance coverage and obtain necessary authorizations for appointments and procedures.
Collect and process payments from patients for services rendered.
Maintain accurate and organized patient records, including demographic and insurance information.
Collaborate with clinical staff to ensure accurate and timely documentation of patient visits.
Act as a liaison between patients, providers, and insurance companies to resolve any billing or insurance-related issues.
Complete and submit insurance claims and follow up on unpaid or denied claims.
Keep up-to-date with changes in insurance policies and procedures to ensure accurate billing and reimbursement.
Assist with other administrative tasks such as filing, data entry, and ordering supplies.
Maintain confidentiality of patient information and adhere to HIPAA regulations.
Provide excellent customer service by addressing patient concerns and ensuring a positive experience.
Attend training and meetings to stay informed of clinic policies and procedures.
Collaborate with other team members to identify areas for improvement and implement solutions to enhance the patient experience.
Uphold the values and mission of Allina Health System in all interactions with patients, visitors, and colleagues.
Adhere to all safety and infection control protocols to maintain a safe and healthy environment for patients and staff.
Perform other duties as assigned by clinic leadership.
Allina Health System is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.