This is a remote position. You'll need your own computer and home office setup that meets our equipment requirements (listed below).
About the Role
Customer Contact Services (CCS) provides inbound call support for businesses across many industries, serving as an extension of each client's team. We're looking for experienced Client Support Specialists who can represent those businesses with skill, accuracy, and professionalism.
In this role, you'll handle a varied mix of calls: scheduling appointments, gathering detailed information, processing orders, answering product and service questions, and resolving concerns. You'll switch smoothly between client programs, each with its own procedures and expectations. The ideal candidate is polished on the phone, highly organized, and confident managing a fast-paced, detail-driven workload.
Key Responsibilities
Manage inbound calls for multiple client accounts with professionalism and efficiency
Follow client-specific scripts, procedures, and service standards
Gather, verify, and document caller information with a high degree of accuracy
Schedule appointments and relay messages correctly
Provide clear, accurate product and service information
Process online reservations
Handle difficult or escalated calls with composure and sound judgment
Meet or exceed Quality Assurance standards
Maintain working knowledge of all assigned client programs and accounts
Qualifications
High school diploma or GED required
2+ years of call center, customer service, or client-facing support experience
Proven ability to work across multiple software platforms at the same time
Solid understanding of computer hardware, software, and general systems
Excellent spoken and written English, including strong grammar and spelling
Demonstrated ability to handle confidential information with discretion
Strong problem-solving skills and exceptional attention to detail
Experience meeting quality, accuracy, or performance metrics
Schedule
Full-time, 40 hours per week
Weekend availability required (Saturday or Sunday)
CCS operates 7 days a week, 365 days a year
Training
Paid training begins Monday, November 2, 2026
Monday through Friday, 8:00 a.m. – 4:30 p.m. CST, for two weeks
Attendance for the full training period is required
Remote Work Setup For the first 90 to 180 days, you will work from home using your own computer. Your setup must include:
Windows 11
Intel i3 / AMD Ryzen 3 processor or better
8 GB of RAM or more (installed physical memory)
Two monitors
Webcam
Wired USB headset
Full keyboard with F1–F12 and Page Up/Page Down keys
Wired ethernet internet connection (Wi-Fi, cellular, 5G, and satellite internet such as Starlink are not permitted)
Benefits
Medical, dental, and vision insurance
401(k)
Paid time off
Life insurance
Holiday incentive pay
Monthly performance bonuses
Paid training
Employee events and activities
Opportunities for advancement
About Customer Contact Services
Customer Contact Services (CCS) is a 24/7 contact center headquartered in Minnetonka, Minnesota, providing telephone answering and customer support services for businesses across a range of industries.
Equal Opportunity Employer
At CCS, we believe great customer experiences start with a team that reflects the communities we serve. We welcome applicants of all backgrounds, experiences, and abilities. CCS is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law.