This is a remote position. You'll need your own computer and home office setup that meets our equipment requirements (listed below).
About the Role
- Customer Contact Services (CCS) provides inbound call support for businesses across many industries, serving as an extension of each client's team.
- We're looking for experienced Client Support Specialists who can represent those businesses with skill, accuracy, and professionalism.
- In this role, you'll handle a varied mix of calls: scheduling appointments, gathering detailed information, processing orders, answering product and service questions, and resolving concerns.
- You'll switch smoothly between client programs, each with its own procedures and expectations.
- The ideal candidate is polished on the phone, highly organized, and confident managing a fast-paced, detail-driven workload.
Key Responsibilities
- Manage inbound calls for multiple client accounts with professionalism and efficiency
- Follow client-specific scripts, procedures, and service standards
- Gather, verify, and document caller information with a high degree of accuracy
- Schedule appointments and relay messages correctly
- Provide clear, accurate product and service information
- Process online reservations
- Handle difficult or escalated calls with composure and sound judgment
- Meet or exceed Quality Assurance standards
- Maintain working knowledge of all assigned client programs and accounts
Qualifications
- High school diploma or GED required
- 2+ years of call center, customer service, or client-facing support experience
- Proven ability to work across multiple software platforms at the same time
- Solid understanding of computer hardware, software, and general systems
- Excellent spoken and written English, including strong grammar and spelling
- Demonstrated ability to handle confidential information with discretion
- Strong problem-solving skills and exceptional attention to detail
- Experience meeting quality, accuracy, or performance metrics
Schedule
- Full-time, 40 hours per week
- Weekend availability required (Saturday or Sunday)
- CCS operates 7 days a week, 365 days a year
Training
- Paid training begins Monday, November 9, 2026
- Monday through Friday, 8:00 a.m. – 4:30 p.m. CST, for two weeks
- Attendance for the full training period is required
Remote Work Setup
- For the first 90 to 180 days, you will work from home using your own computer. Your setup must include:
- Windows 11
- Intel i3 / AMD Ryzen 3 processor or better
- 8 GB of RAM or more (installed physical memory)
- Two monitors
- Webcam
- Wired USB headset
- Full keyboard with F1–F12 and Page Up/Page Down keys
- Wired ethernet internet connection (Wi-Fi, cellular, 5G, and satellite internet such as Starlink are not permitted)
Benefits
- Medical, dental, and vision insurance
- 401(k)
- Paid time off
- Life insurance
- Holiday incentive pay
- Monthly performance bonuses
- Paid training
- Employee events and activities
- Opportunities for advancement
About Customer Contact Services
- Customer Contact Services (CCS) is a 24/7 contact center headquartered in Minnetonka, Minnesota, providing telephone answering and customer support services for businesses across a range of industries.
Equal Opportunity Employer
- At CCS, we believe great customer experiences start with a team that reflects the communities we serve.
- We welcome applicants of all backgrounds, experiences, and abilities.
- CCS is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by federal, state, or local law.