Full-Time Remote Client Support Specialist (Legal Services)
Job Type: Full-Time
Location: Remote (Texas Residents Only)
Pay Rate: $16/hour
About Alert Communications
With over 40 years of industry experience, Alert Communications powers client communication in the legal, healthcare, and home service sectors. We support more than 3,000 clients across North America as a trusted, people-powered extension of their business. Operating 24/7/365, our dedicated team handles incoming leads, client onboarding, and critical legal intake solutions tailored specifically to help law practices thrive. We combine cutting-edge technology with empathetic, high-touch human interaction to ensure every caller receives exceptional service.
Position Summary
In this role, you will service as the primary, critical point of contact for individuals reaching out to our partner law firms, often during stressful or life-changing situations. You will deliver compassionate customer service, evaluate, and guide prospective clients through a smooth, professional onboarding process from their very first interaction.
Key Responsibilities and Duties
- First Contact and Inbound Support: Warmly answer high-volume incoming calls, live chats, and web inquiries on behalf of nationwide law practices with empathy, patience, and professionalism.
- Lead Qualification and Screening: Conduct structured legal intake interviews to gather essential case facts, screen inquiries against firm-specific criteria, and accurately assess caller needs.
- Accurate Data Entry: Document call details, record accurate legal notes, and input critical customer information across multiple databases simultaneously without sacrificing call quality.
- Client Onboarding and Sign-Ups: Assist prospective legal clients in completing initial intake documentation, agreements, and necessary next steps to retain legal representation.
- Multitasking and System Navigation: Seamlessly switch between multiple software applications, client platforms, and dynamic script databases while maintaining an engaging, professional presence.
- Brand Representation: Act as a polished, reliable extension of over 3,000 top-tier legal practices across North America.
Qualifications and Requirements
- Location: Must currently reside in the state of Texas (Proof of residency required upon hire).
- Schedule Flexibility: Ability to work full-time shifts, including at least one weekend day (Saturday or Sunday) and assigned holidays.
- Experience: Prior experience in customer service, call centers, client onboarding, sales, or hospitality. Legal, medical, or insurance intake experience is strongly preferred.
- Communication Skills: Excellent written and verbal communication skills with a warm, confident, and compassionate phone demeanor.
- Technical Aptitude: Strong computer literacy, speed, and the