Client Support Associate (Remote)
Location: Fully Remote
Start Your Career at a Growing Company
Nest Veterinary is on track to 5X this year. We're the category leader in care plan infrastructure for veterinary practices, and we're looking for someone who wants more than a job — someone who wants a front-row seat to what building a high-growth startup actually looks like.
If you're hungry, curious, and ready to grow fast, keep reading.
About Nest Veterinary
Our mission is simple: make pet care accessible to every pet parent. We provide fully-managed, tech-enabled care plan solutions that help veterinary practices increase compliance, drive revenue, and deliver better preventive care — without the administrative burden.
We're transforming an industry, and we're doing it with design-forward products and a team that genuinely cares about the outcome.
The Role
As a Client Support Associate, you'll be on the front lines of the Nest partner experience. You'll be the person veterinary practices turn to when they need help — and you'll be the person who makes sure they always walk away feeling supported, confident, and heard.
This isn't a dead-end support role. At Nest, associates are expected to think, contribute, and grow. You'll work closely with the Support Manager, Hospital Success team, and Product — and your ideas and observations will help shape the client experience.
What You'll Own
Client Support Be the voice of Nest for our partner practices. You'll respond to inbound requests via email, phone, and chat with empathy, urgency, and clarity; troubleshoot issues with billing, plan setup, client communications, and platform usage; and maintain accurate records in our support system.
Enablement & Education Help build the resources that scale us. You'll create and update self-serve content — help center articles, training videos, and internal documentation — that makes our support smarter and faster over time.
Feedback & Collaboration Your observations from the front lines are valuable. You'll escalate bugs and pain points to Product and Hospital Success, identify recurring practice needs, and participate in cross-functional syncs to advocate for the customer.
What We're Looking For
2-5 years in a SaaS customer support role
Excellent verbal and written communication — clear, friendly, and confident
Highly organized and responsive; comfortable managing multiple cases at once
Familiar with support tools like Zendesk
Genuinely enthusiastic about helping people succeed — and about growing yourself in the process
Startup experience or startup curiosity — you're looking to work in a fast-paced, challenging environment where you will grow your career.
Veterinary experience is a plus but not required.
Support hours between 8am - 8pm EST
Why Nest
Competitive salary and generous time off
5X growth trajectory — you'll grow with the company, not just alongside it
Career development from day one — we invest in people who invest in the work
Real visibility — associates at Nest are heard, not siloed
Mission that matters — more pets getting the care they need because of what you do every day
Teammates who show up — kind, motivated, and genuinely collaborative
Requires 2–5 years of SaaS customer support experience, strong written and verbal communication, organization, responsiveness, multitasking, and familiarity with Zendesk; veterinary experience is optional.
Key Responsibilities
- supporting clients
- troubleshooting issues
- creating resources
Skills & Tools
Zendesk
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 43,680 – 47,840 / year
- Languages: English
About Nest Veterinary
A technology-enabled veterinary care provider helping practices improve preventive care and accessibility. — Industry: Healthcare